Chris Thompson Email & Phone Number

Forest, Va, Us

• Successfully managed all aspects of a project including scope, risk, quality, cost, change management, and schedule for multimillion-dollar engagements centered around the implementation of Microsoft technologies, including CE, Power Platform, Azure, SharePoint, etc.• Worked directly with the client project sponsors to develop project communication, set project goals and direction, and determine priorities• Managed all aspects of the project budget, including gross margin, resource allocations (on and offshore), projected vs. actuals, estimate to complete, and variances• Provided frequent communication to both clients at the executive level as well as internal senior leadership around project progress, current challenges and/or risks, projected financial impacts, risk mitigation, etc.• Performed Scrum Master duties including the facilitation and coordination of scrum ceremonies, leveraging agile practices to promote high quality work across the team, and working directly with the client product owner to manage the backlog• Practiced Hitachi’s own project delivery framework, heavily focused on agile methodologies combined with industry best practices• Maintained RAID logs and facilitated assessment and mitigation sessions to reduce risk when necessary• Assisted with the creation of SOWs and Change Orders to existing contracts• Supported the sales team in providing estimates based on previous experience and client and/or industry knowledge

• Served as the lead and main point of contact throughout all project phases, effectively managing issues and risks to ensure an on-time and on-budget implementation• Designed and led the system architecture for successful implementations, including items such as: entity relationship diagrams, data migration/integration approaches, component architecture, and reporting requirements• Presented tailored product and as-built demonstrations to the client on a regular basis• Advised and led project team on application and program design and standards• Assisted with SOW creation, project resourcing, and project estimations• Maintained a strong functional and technical knowledge of Dynamics 365 and first-party applications, keeping up to date with all product updates and releases• Worked closely with Project Managers to ensure all deliverables are being met on-time and on-budget

• Responsible for supporting the implementation of Dynamics 365 in numerous industries, such as Health Insurance, Financial Services, and Manufacturing• Gathered detailed user stories from workshops conducted with the client• Worked within the project team to customize and configure Dynamics 365 to specification• Assisted Architect in design by creating basic models and diagrams and translating those technical components to the client in the form of whiteboard sessions, presentations, etc. • Acted as the lead Consultant in the successful implementation of Dynamics 365 at a major Health Insurance company, taking the lead from requirements gathering through user acceptance testing, training, and go-live

Lynchburg, Virginia, United States

• Responsible for the planning, development, implementation, and maintenance of software targeted to enhance the student’s experience as well as improve critical business processes across the University• Manage team of five software developers and one software quality analyst• Accountable for a suite of enterprise-wide web applications that support incident management, student complaint processing, Student Union memberships & exercise classes, student housing, parking, transportation, and organizational hierarchies• Evaluate and improve business processes while gathering detailed software requirements and user stories• Maintain a close working relationship with business units, conducting all training and support for new features that are deployed• Serve as the liaison between the software development team and business units, translating the business’ needs into detailed user stories for the development team• Act as an advocate for the development team, resolving roadblocks and challenges to meet deadlines

Greater New York City Area

• Supported product maintenance operations and initiatives for Blackboard’s flagship product, Learn • Maintained several client-facing webpages using HTML • Responsible for writing posts on the Maintenance Experience Blog to inform customers of new releases and/or new product strategies • Executed product bug data analysis to determine priority and client impact • Wrote client-facing release documentation outlining the resolved issues in any given release • Assisted in bug triage by prioritizing and scheduling the development time to resolve an issue and release a fix through maintenance releases • Sat on several working teams that were responsible for analyzing different market problems while coming up with easy-to-use, cost-effective solutions for clients

Washington, D.C.

• Manage the logistics, scheduling, and facilitation of several client-facing programs for the ultimate goal of retention • Write and send out mass communication e-mails to clients on a regular basis • Streamlined the process of managing several multi-week programs, some having over 500 registrants • Interview customers for the purpose of writing marketing materials such as blogs, client stories, etc. • Create weekly (and as needed) program-based reports communicating the progress of each program to senior management and others in the organization • Administer the internal process of managing and distributing a (contractual) free offering to program participants

Lynchburg, Va

• Responsible for the successful implementation of software components that enhance the relationship between the organization and its constituents with the primary focus on Blackboard • Managed multiple projects concurrently with quarterly deliverables • Oversaw two software developers • Performed requirements gatherings, wrote scope/requirements documentation • Led meetings, gave presentations on a weekly basis • Performed vendor analyses when necessary, determined ROI • Practiced effective communication with all project stakeholders

• Worked closely with the product manager on the details of development, implementation, maintenance, and customization of Microsoft Dynamics CRM• Assisted the product manager in creating a product roadmap for the next two years • Maintained communication with the product manager, developers, vendors, and anyone else associated with the product team • Provided superior customer service to the end users, supporting when necessary