Understanding your unique operations and ensuring you have the tools to achieve your goals.Community Brands is the leading provider of a connected network of solutions that empower organizations to find the right students, ease families through the enrollment process, and communicate and engage throughout every aspect of their experience.​

Helping to grow digital sales, maximize profitability, and preserve direct consumer relationships.Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market.

Acquired by Olo Winning restaurant brands in every category are personalizing the guest experience to maximize customer lifetime value with Customer Intelligence. Customer Intelligence reimagines the restaurant experience by bringing everything you know about each customer to every interaction. Brands that know their customers best—and inject that intelligence throughout their organization—will win share of wallet, mind, and market.

-Managed a team of 5 sales to deliver monthly revenue goals through contract renewals and identifying/qualifying upsell/cross-sell opportunities within portfolio -Drove cross-team collaboration supporting marketing efforts including soliciting customer testimonials and securing customer participation in company events. -Developed COVID playbook to organize, document, and assist with 3000+ customer requests during the pandemic.

-Manage a portfolio of 30+ accounts.-Connect and understand customer's needs to create effective growth and adoption strategies.-Advocate on behalf of the customer internally, communicating their feedback to key stakeholders to shape roadmap.-Provide product updates, best practices, and information on industry impacts to customers.-Handle support escalations to ensure customer\\'s need is heard, the full impact is understood and clear action is taken internally.-Facilitate inter-departmental communication to effectively provide customer support.-Consistently attaining quarterly and annual goals as a team.-Mentor to new hires within the Customer Success Team.

-Managed a portfolio of clients in the local segment, assisting in retention and reducing churn.-Developed and implemented training for 5 associates, while also managing retention efforts for the local segment.-Developed and documented cancellation, at risk (30-60-90), change of ownership, downgrade and name change processes.-Performed initial client assessment and analysis to begin the research process.-Managed customer escalations regarding their account\'s status.-Assisted in reaching an 87% retention rate on At-Risk revenue in 2016.

–Responsible for continuing training for all clients after initial implementation.-Consistently ranked as a top technician for resolving numerous cases and phone calls within designated SLA time (250+ cases per week avg).-Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.-Answered product questions with up-to-date knowledge of sales and store promotions.Submitted tickets throughJIRA to resolve system issues with Development Team.-Authored numerous training articles on HotSchedules Support Page.