Christi Rosen Email and Phone Number
Overview:Creating connections between Diversity, Empathy & Technology. Lifting people up one idea at a time. This is the way!Leading people through Technology. Focusing on building teams around Support & Engineering along with Technical S-Tier Model of Support, Strategy & Scale (S³). OTS (off the shelf), rapid applications & development, proof of concepts, web enablement in areas of Multi-Process Human Resource Operations, Benefits & Renewals business processes. Cost management through application introduction, process automation ( ML+AI ) & process analysis. Function across the board of core components of technical architecture, while collaborating and bringing talent together.Complete infrastructure and architecture of software design & integration. Provide technical SME support in technical project management & milestone ownership. Training, processes & procedures creation, application support & triage following full SDLC & using business best practices. Manage requirements gathering & data mapping both from a business & technical side. Flowchart processes, manage & identify gaps in procedures following design, development, go-lives, support, training & security. Primary expertise is on bridging the strategic solutions gap between business & technical operations. End to end application solutions for reporting, automation, dashboards & custom integrations. Complete technical SME in Salesforce.com, Microsoft CRM Dynamics, Microsoft Visual Studio/.NET, Microsoft SQL Server & JavaScript/Web frameworks.Primary Focus Expertise* Platform Adoption, Technical vs. Business* Security Methodology & Modeling, Process vs. Policy* Support & Scale, On-premise vs. Cloud vs. HybridCore Specialties:* SixSigma to the Face style!* Visionary & Director of the larger picture, beyond the concept* Software Architecture & Support Strategies, Source Control (Git, SVN, TFS)* Software Concept (POC), Design & Development, a TEAM RockStar* Information Technology Consultant* Application Security, ISO, Sarbanes‑Oxley (SOX), GDPR, ITGC, other compliance related processes, adhere to Change Control, Case, Incident & Problem Management* Technical & Business Analyst, Solutions, SDLC, ITIL, ITSM, PROSCI adoption* Devoted to Diversity & Inclusion, dedicated to Employee Resource Groups / Employee Action CommitteesFunction expertly in language development for Windows, Linux, Android & Apple.World Travel Experience: USA, Canada, Germany, Japan, UK, etc.
Servicesource (Acquired By Concentrix)
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Sr. Manager Of It Production Operations & Support, Software ArchitectServicesource (Acquired By Concentrix) Feb 2010 - PresentManagement Dept. of Production Operations and Support, under which includes software design, development and direction across various areas of business. Primary focus on the clients and company (as client zero) services and support. Bridging the gap between business and technical areas to better provide support, maintenance and development of new and existing tools, wire-frames and processes. Acting as senior escalation point for applications, scale, health and architecture.Developing processes and policy around security, support strategy with sustain and maintain practices. Designing skill requirement paths, mentoring and relationships between org structures to increase the transparent communication path between groups. From times acting as client interface directly with our support vendors. Overseeing 3 teams in each global theatre, in a 24/7 operation.Additional responsibilities include architecture design changes and improvements, escalation and product SME for development and support teams, senior technical analyst and technical project management using business best practices, methodologies and company standards around product design and purchase. Working closely with operations areas of the business to better integrate software and web solutions. Acting as one of many key links between Leadership, IT, Support, InfoSec and the Business. Focusing on...Scale, Growth, Support, Sustaining, Security & The Customer Experience.Specializing in...Department development, mentoring, budgeting, career growth and engineering. Technology areas of EXTJS, AngularJS, MS-SQL/Mongo Databases, C#, VB.net, ASP.net, CRM Dynamics, QlikSense, Tableau, Alteryx, Anaplan, Workday, AWS, MS-Teams, Business Objects, SalesForce, ServiceNow, Azure, Okta, Source Control via GitHub, Subversion +many more products & services.Focused Methodologies* ECM * SDLC * OOAD * SOA * ASD * RAD * CRM * SaaS * ITIL * ITSM
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Sr. Software Developer & Architect, Information Security, Sr. DbaServicesource (Acquired By Concentrix) Aug 2008 - Feb 2010One of two Sr. Software Developers & Microsoft Dynamics CRM Architect tasked with automation and custom software which extends the functionality of the platform. Also, managing a team of 4 development resources across different time zones to coordinate development efforts and staying on target across multiple projects. Introducing enterprise database concepts and security.Introduction of security best practices, code reviews and code standardization methods into the software development life cycle. Accountable for task milestones and setting task expectations, assigning work and managing resource allocations from a technical side through out the projects timeline.After the successful completion of the Project. Took the opportunity to join ServiceSource's current support team, combining the traditional support desk with new application support skills and new SDLC, CI/CD, DevOps, Agile, Waterfall & ITIL methodologies in order to sustain and scale the newly completed platforms.
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Film Producer, Writer And Bad ComedianFilms, Theatre, Tv And Commercials Oct 2015 - PresentRandom things with the Arts. -
Co-Founder & Software Solutions ArchitectEpic Panda Consulting Jan 1999 - Jan 2022In a world where technology blurs dreams and reality, we stand at the forefront of innovation. As experts in Software Development and Scaling, we harness Microsoft Windows, Android, Apple and everything in between. Be it in the Cloud, On-Premise, Hybrid or there and back again?We navigate uncharted Data Lakes as we build AI Castles that redefine intelligence, revealing limitless possibilities across analytics and business intelligence. Join us on this journey where ambition meets the extraordinary. We can help you conquer the challenges ahead, or will you let the future slip through your fingers? The adventure begins now. -
Software Developer & Solutions, Sr. Dba, Technical & Business Analyst IiiHewitt Associates Jan 2003 - Jun 2008London, GbAt Hewitt, I led the development of MPHRO and BP software solutions, delivering both client-facing and internal business operations support. My role encompassed designing wireframes and demo applications to visualize technology implementations, and providing detailed analysis and recommendations for technical solutions across desktop, server-side, and web-enabled platforms. I worked closely with cross-functional teams to develop solutions that automated processes and optimized resource usage.• Gap Analysis & Solution Development: Conducted thorough gap analysis and created technical solutions for operational software packages, including client, server, and middleware solutions across various programming methodologies. Managed the full software development lifecycle, from initial analysis through deployment, collaborating closely with IT and business teams.• Database Management & Optimization: Leading a team of 2, we managed and maintained multiple corporate and client databases. Our team was responsible for ensuring database security, health, scaling, optimizing performance, and forecasting storage needs to maintain efficient data management. Additionally, we provided technical solutions for Business Intelligence (BI) and Analytical tools to support various departmental needs.🌠 Position Highlight: Successfully completed projects that contributed to earning Black Belt, ITIL, and PMP certifications. Developed multiple large scale successful software products. -
Technical & Business Analyst Ii, Web Developer, Security, DbaExult Oct 2001 - Jan 2003UsIn my role at Exult, I provided Tier 3 Help Desk support for production operations, while also creating and maintaining comprehensive technical documentation. I managed software security across both Microsoft and Unix networks, supported custom software systems, and ensured application security, reliability, and uptime across multiple platforms.• Cost-Saving Software Solution: Led the project, architecture and development of a software solution (EPIC KB) to streamline client documentation processes across multiple business domains. This system enabled the termination of redundant software licenses and support contracts, resulting in $1M+ in annual savings over a two-year period.• Developed and provided ongoing support for minor ASP / VB / VBA software projects.• Ensured the security of applications through regular patching and updates.• Championed best practices for change management and lifecycle processes.• Delivered support for custom internal software, web applications, and database systems.🌠 Position Highlight: Executed my first Green Belt project (EPIC KB) successfully and earning my Green Belt certification. Developed Monster.com's .NET recruitment Job/Resume submission product. Part of a team that migrated servers that ran Jobs.com applications after the acquisition. -
Business Analyst Ii & Photoshop Client Engineer IiAdobe Systems Jan 2000 - Oct 2001San Jose, Ca, UsAt Adobe, specializing in PhotoShop, Illustrator, Image Ready, LiveMotion, Photo Deluxe and Acrobat. Handling 90% of resolutions for color processes, client printing, and consulted on graphic standards, vector illustrations techniques.• Supported color management, color processes, ink and print processes.• Supported graphic design methods using Adobe products for digital and physical printing.• Consulted on Scripts, Postscripts, Font usage both digital and physical print.• Instructed training and provided tier 2 escalation support for tier 1 teams.• Supported UI changes and bug fixes for in-house software tracking system built using Visual Basic.🌠 Position Highlight: Working with NASA and Cosmopolitan Magazine. -
Business Analyst I, Help Desk, Software DevelopmentApple Dec 1998 - Jan 2000Cupertino, California, UsSupported Complete Apple Computer Technology by handling 90% of all resolutions for various software applications. • Utilized MS Office for heavy data entry and advanced troubleshooting.• Developed training material and authored scripts for automated processes.• Supported Supervised Customer Relations, developed training material, assisted mentor and training.• Supported UI changes and bugfixes for in-house software tracking system built using RealBasic.🌠 Position Highlight: Meeting Steve Jobs.
Christi Rosen Education Details
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University Of North Carolina At CharlotteSoftware Engineering -
University Of North Carolina At CharlottePsychology
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Stanly Community College (Scc)Information Technology
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Stanly Community College (Scc)Psychology
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Ludwig-Maximilians-Universität München
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Pfeiffer University
Frequently Asked Questions about Christi Rosen
What company does Christi Rosen work for?
Christi Rosen works for Servicesource (Acquired By Concentrix)
What is Christi Rosen's role at the current company?
Christi Rosen's current role is Leader. Author. Producer. Speaker. Advocate. AI Enthusiast! Designing Magic one Idea at a time, for everyone!.
What schools did Christi Rosen attend?
Christi Rosen attended University Of North Carolina At Charlotte, University Of North Carolina At Charlotte, Stanly Community College (Scc), Stanly Community College (Scc), Ludwig-Maximilians-Universität München, Pfeiffer University.
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