Christi Vukelic Email and Phone Number

Commercial Coffee Equipment Service Company.Specializing in Emergency Repair, Preventative Maintenance, Sales and Installation, and Barista Training.We also offer cafe consulting consisting of products sourcing, menu development, bar layout, and staff training on on all coffee equipment barista skills and daily maintenance of equipment.

I was hired as Mastrena II Project manager for the BGW team to manage and perform 160 site Mastrena II installations for a five state wide installation rollout in Mid-West America (Including Kansas, Missouri, Arkansas, Oklahoma, Iowa, and Illinois.)During that time I oversaw field operations and did supplemental training for technicians during the installation period; and scheduled and performed the installations per weekly rollout.I was able to perform around 30 site installs with trained technicians over a one and half month period in the five state wide rollout before the rest of the installs were canceled due to COVID-19 outbreaks in the US.

Under my management the company was able to expand from the N.E Ohio service area to a four state wide service area totaling four markets and servicing over 1,000 Starbucks sites.During my employment with Overdrive Espresso, we were able to keep a rolling 100% SLA for all four markets for the last 1.5 years and prior to that at least 90%-99% SLA for all markets. (SLA stands for service level agreement which is percentage of completed calls within allotted timeframe; usually 24-48hrs from opening the call to completing it.)My Job Duties included but were not limited to: • Direct Contact for customer interaction for all business email and phone correspondence• Continually implementing all new procedures required by costumer for operations of in field duties per technician• Interviewing, Hiring, training, and managing all technicians• Creating and managing company’s Slack account• Creating and continually updating company portal for technician documents needed for daily operations of each technician as well as all company documents and technical documents per manufacturer of equipment serviced• Managing, directing, scheduling, and performing new Mastrena II Installations of over 90 site installs over six-week rollout (as well as prior install management of 20 installs summer of 2019.)• Managing the team on all jobs and job completions including direct supervision and internal tech support for all technician’s daily• Parts Ordering and stock management for all four markets weekly• Creating New Hire Package and Technician Training and Operations Manual (including providing new techs with technician tools and specialty tools, vehicle purchase with approval and guidance of owner, and parts stock.)• Managing and performing technician’s vehicle registrations and insurance needs per technician vehicle.• Scheduling out of service area jobs and installations for myself and all technicians including arranging overnight stays and travel /vehicle rentals and flights

• Assessing, estimating repairs, repairing, installing, and performing regular preventative maintenance on the Following Types of Equipment: BUNN, FETCO, Mastrena, Clover, Grindmaster, Ditting, La Marzocco, Mazzer, Rancilio, Astoria, Nuova Simonelli, La Cimbali, Cecilwear, Rossi, Island Oasis, Faema, Schaerer, Brasilia, and many more.• Direct supervision and training of all technicians.• Creating intensive training manuals and daily operations manuals for technicians.• Scheduling and directing time-lines for technicians to each job site.• Supervising job completions and completions notes for all technicians.• Continual internal technician training & directing external training courses and certifications for all technicians.• Director of internal tech support. • Parts Management, which includes; adding parts into inventory, creating all parts orders from manufacturer's and distributors, preparation of parts prior to jobs, complete quarterly parts inventory, creating and introducing parts inventory “Truck Sheets” for all technicians truck stock.• Coffee equipment sales and education for costumers; creating quotes for costumers with an arrayof equipment that Heartland distributes, customized per costumer needs and purchase choices.• Barista Training, consisting of; hands on training with barista's on operations of espresso, brewing,and grinding equipment, including but not limited to the following: preparation of café drinks,espresso extraction, creating micro-foam, and proper maintenance on all equipment and work-space.• Coffee Shop Consulting, Including; Café beverage & food menu development, design, and product sourcing and sales; bar layout with coffee equipment sales and installation; Intensive work-flow operations with employee's; and creation of the coffee shops daily operations manual of opening shift, mid shift, and closing shifts per café's needs.

I have been a part of Meads Corner since opening in November of 2008. I volunteered for over eleven months and was hired on 9/15/2009. When I turned sixteen and graduated from Highschool I was promoted to a management position (on 5/1/11) to supervise and train barista employees, foster an environment in which costumers enjoy high levels of service and employees are motivated to perform well. Manage front-end operations to ensure friendly and efficient transactions at checkout. I train baristas and manage the staff on duty during my shifts. I also am in charge of making the Gelato and creating lovely displays in the gelato case every other day which I have thoroughly enjoyed. I have continued to invest myself in this company. I have a passion for coffee and latte art and I owe it to Meads Corner for which my career in the coffee industry has thrived. EDITED (I had to end my employment with Meads Corner solely on the fact that I was over worked and needed to prioritize my career in the coffee equipment repair industry.)Special Skills:Team-building & TrainingCoffee Training & KnowledgeCustomer Service ManagementComplaint Handling & ResolutionOrder FulfillmentRetail OperationsCatering & ServicesBeverage, Gelato, and Food preparationCustomer Satisfaction EnhancementFast & Efficient Organization Preparation & ServiceMead's Corner is owned by First United Methodist Church, and all of our profits above operating costs support ministries which help people in need in Wichita, Kansas and across the World. 2012 missions are Park Elementary School in Wichita, disaster relief for children in Myanmar, and UMCOR. We are proud to be a part of the coffee industry in Wichita, Kansas and the surrounding areas.

-Answering and directing phone calls to relevant staff-Scheduling meetings and appointments-Taking notes and minutes in meetings-Ordering and taking stock of office supplies-Being a point of contact for a range of staff and external stakeholders-Preparing documents for meetings and business trips-Processing and directing mail and incoming packages or deliveries-Greeting and directing visitors and new staff to the organization-Writing and issuing emails to teams and departments on behalf of senior staff-Finding ways to improve administrative processes-Interviewing Intern Recruitments -Scheduling Recruiting Activities with several college communities