Pre-arrival contacts to VIPs Welcoming and escorting VIPs to the roomsServing Welcome DrinksIn- Room Check InsOverall stay servicesIn -Room Check outsEscorting VIPs to airport

Set VIP breakfastTake all orders and submit to ChefsPrepare Coffee/Tea for guests as per request.Welcome all VIPs into the Lounge and sit them accordingly Check in/ Check out all VIPs in the Executive Lounge.Set up Afternoon Tea/ Evening Snacks and Canopies for VIPs

Operate Telephone Keyboard Attend to all international and Internal Calls from clientsDirect calls to respective departments Attend to all requests from Guests via telephone callsReceiving and placing wake up calls to guests.Receiving and providing instant solutions to guest complaints

Prepare training workshops with Training ManagerSet up training RoomAssist Manager with trainingsTrain fundamental trainings like Orientation to New JoinersAssist HR in all events planningPrepare monthly training Calendar Train all departmental trainers with train the trainer courses