Christian Enslen Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama Area

• Responsible for managing a broad portfolio of IT managed services accounts including small and medium businesses, school districts, municipalities and government agencies throughout the state of Alaska.• Promote client development and build relationships with clients through consistent and regular contact via phone, email, client meetings, presentations, negotiations and quarterly business reviews. • Act as virtual CIO, partnering with clients in developing a clear path to achieving their business objectives through technology, long and short term planning for IT including budgeting, road mapping, educating clients on emerging technologies and identifying the best technology solutions to meet each client’s unique needs. • Monitor and manage all service requests opened through the client facing IT managed services technical support team. • Interface with internal teams to ensure all lines of business within the company are effectively represented to the client base.• Met or exceeded all revenue, service and retention targets.• Actively maintain technical competence through the achievement of sales and technical certifications including: Managed infrastructure: Private and Public cloud, VDI, servers and operating systems, disaster recovery and business continuity and backup solutions, managed security; unified threat management protection and endpoint protection – anti-virus, managed applications: email\exchange and Office 365, managed service desk: IT infrastructure management and managed network services (WAN and LAN).Achievements:2017 Presidents ClubSales and Technical certifications: Nimble Storage ArubaAvaya MitelVMWareMicrosoft AzureMicrosoft Office 365 WatchGuard FirewallsBarracuda Backup Servers and Spam FiltersUnitrends Disaster Recovery

Anchorage, Alaska Area

• Led a geographic district of 15+ H&R Block retail tax offices, including a Premium office specializing in corporations, small businesses and partnerships.• Directed the coaching, development, and performance management of a workforce of over 200 associates including operations support, technical support, office leaders, tax professionals, client service professionals and office assistants.• Delivered four consecutive fiscal years of positive growth in a previously declining market, exceeding all revenue and service objectives. • Coordinated vendors, district staff and corporate support team to source and implement technical and operational assets, including deployment of proprietary hardware and software.• Regularly oversaw multiple projects across all phases of development, including remodels of existing locations, new store build outs, and acquisition of competitors. • Instilled client-focused culture, resulting in increased volume from new clients, continued retention of new clients and high client satisfaction.• Managed all aspects of the corrective action process for direct reports and through training and coaching, elevated performance through consistent feedback and goal-setting.• Developed a culture of recognition and opportunities for associate development, resulting in increased associate retention and a high-performing district team.• Directed rapid redistribution of district technical assets to support implementation of training sites at beginning and end of each season.• Drove decisions and prioritized client-focused change through actively connecting with clients and soliciting feedback.• Consistently exceeded business results by rapidly gaining market share through implementation of district-level marketing plan, successful acquisition of competitors operations and expanding into new markets. Achievements:2014 Top 100 District Managers4 Consecutive Fiscal Years with Positive Growth

Anchorage, Alaska Area

• Fully responsible for managing all aspects of operations for 4 statewide locations, including one of the largest hub centers in the Northwest.• Coordinated training and development of 30+ direct reports, including Center Managers, Assistant Managers, Sales, Production Managers, Shipping Coordinators, Production Operators and Retail Associates. • Established a teamwork environment, both within individual centers and within the overall Anchorage/Fairbanks regional team, dedicated to collaborating and coordinating resources in order to provide exceptional quality customer service, products, and services.• Successfully generated revenue from over 25 new client accounts from a previously non-covered sales area.• Managed the relationship with one of FedEx Office’s largest accounts, BP Exploration Alaska, including the creation and delivery of Quarterly Business Reviews, service follow up and account penetration to increase annual spend.• Implemented effective practices to support and enable team to properly execute on (SOP) Standard Operating Procedures. • Monitored and evaluated productivity of managers in center network by establishing performance standards and objectives.• Conducted regular operational reviews and performance appraisals.• Organized the purchase and installation of equipment and machinery required for efficient production. • Built meaningful partnerships with local vendors and representatives of associated industries to promote improved and expanded services in the local market.Reported to:District ManagerAchievements:2005, 2007 & 2009 Top 100 Climate Survey Results2008 Purple Promise2005 & 2007 Presidents Club Ranking2006 FedEx Five Star Recipient2004 District Top Performer – Total Combined Performance

Education record

Education record