Christian Enslen Email & Phone Number

Birmingham, Alabama, United States

Birmingham, Alabama Area

• Responsible for managing a broad portfolio of IT managed services accounts including small and medium businesses, school districts, municipalities and government agencies throughout the state of Alaska.
• Promote client development and build relationships with clients through consistent and regular contact via phone, email, client meetings, presentations, negotiations and quarterly business reviews.
• Act as virtual CIO, partnering with clients in developing a clear path to achieving their business objectives through technology, long and short term planning for IT including budgeting, road mapping, educating clients.
• Monitor and manage all service requests opened through the client facing IT managed services technical support team.
• Interface with internal teams to ensure all lines of business within the company are effectively represented to the client base.
• Met or exceeded all revenue, service and retention targets.

Anchorage, Alaska Area

• Led a geographic district of 15+ H&R Block retail tax offices, including a Premium office specializing in corporations, small businesses and partnerships.
• Directed the coaching, development, and performance management of a workforce of over 200 associates including operations support, technical support, office leaders, tax professionals, client service professionals and.
• Delivered four consecutive fiscal years of positive growth in a previously declining market, exceeding all revenue and service objectives.
• Coordinated vendors, district staff and corporate support team to source and implement technical and operational assets, including deployment of proprietary hardware and software.
• Regularly oversaw multiple projects across all phases of development, including remodels of existing locations, new store build outs, and acquisition of competitors.
• Instilled client-focused culture, resulting in increased volume from new clients, continued retention of new clients and high client satisfaction.

Anchorage, Alaska Area

• Fully responsible for managing all aspects of operations for 4 statewide locations, including one of the largest hub centers in the Northwest.
• Coordinated training and development of 30+ direct reports, including Center Managers, Assistant Managers, Sales, Production Managers, Shipping Coordinators, Production Operators and Retail Associates.
• Established a teamwork environment, both within individual centers and within the overall Anchorage/Fairbanks regional team, dedicated to collaborating and coordinating resources in order to provide exceptional quality.
• Successfully generated revenue from over 25 new client accounts from a previously non-covered sales area.
• Managed the relationship with one of FedEx Office’s largest accounts, BP Exploration Alaska, including the creation and delivery of Quarterly Business Reviews, service follow up and account penetration to increase.
• Implemented effective practices to support and enable team to properly execute on (SOP) Standard Operating Procedures.

Education record

Education record