Christian Evander Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Develop strategic acquisition and retention marketing plans to drive growth and maximize ROI.Day-to-day management of online campaigns across channels including (but not limited to) paid social, paid search, content, organic, referral, email, affiliate. Lead campaigns end-to-end from conception to defining objectives, executions, tracking, and reporting.Lead overall conversion rate optimization.Manage all digital marketing channels (e.g. website, blogs, emails, and social media) to ensure brand consistency.Continuously test and optimize new channels, audiences, bidding strategies, visual creativity, and copy.Acquire insight in online marketing trends and keep strategies up- to- date.Optimize growth funnels through data analysis and user research.Collaborate with various teams across the company such as Product, Marketing, Sales, Content, and others to support user growth.Test and optimize new channels, audiences, bidding strategies and content.Stay up to date with the latest social media best practices and technologies for marketing up-date campaign.

Jakarta

Develop and manage digital marketing campaigns.Plan and execute all digital marketing, including SEO/SEM, marketing database, and social media.Track and analyse website traffic flow and provide regular internal reports.Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency.Provide creative ideas for content marketing and update website.Acquire insight in online marketing trends and keep strategies up- to- date.Develop specific campaigns to create and maintain high levels of customer interaction.Plan, execute, and measure experiments and conversion tests.Map out the all-around social media marketing plans by means of customer identification, competitors research, platform ascertainment, and messagingMonitor and update the corporate pages within each SM platform to ensure the highest possible saliency of the company’s content

Jakarta

Create effective customer service procedures, policies, and standards.Supervise day-to-day operations in the customer service department.Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Maintain accurate records and document all customer service activities and discussions.Assess service statistics and prepare detailed reports on your findings.Preparing reports and analyzing data to assist management as they determine call center goals.Ensuring agents understand and comply with all call center objectives, performance standards, and policies.Hire and train new customer service agents.Manage and measure customer service KPIs.Work closely with marketing team to update any issue and help promoting marketing team project.Reporting technical issues from users and hosts to the IT Project Manager.

Greater Jakarta Area, Indonesia

-Tracking and reporting progress of projects and analyzing call/performance statistics-Organize workflow and ensure that employees understand their duties or delegated tasks-Analyze and interpret various call and email reports such as productivity, work volume, and call volume statistics, etc. to make determinations of impact and risk to service levels and provide solutions for positive outcomes-Monitoring employee productivity and providing constructive feedback and coaching-Increase customer booked rate through positive customer engagement and service excellence-Create discussions with customers to improve business-Manage and resolve customer complaints and issues-Measure the number of repeat phone calls from any customer within a 7 day period from their first contact-Manage and measure customer service KPIs-Encourages customer service staff to not just solve the customer’s current issue but to proactively address any future issues that could be reasonably anticipated based on the customer’s current needs

Greater Jakarta Area, Indonesia

Accountable for ensuring that document Call Centre processes are fully executedProvides input and feedback, ensuring minimal impact and downtime of changes to the businessPerfoms analysis including lessons learned and provides recommendations for continuous improvement implementations and create effective strategies for higher customer retention as neededReviews and approves the service providers application and technical documentation

Greater Jakarta Area, Indonesia

Keyword research and Improve a company's organic search result Ensure websites are filled with optimal keywordsDevelop and Implement link building strategyTracked weekly targeting keyword

Cambodia

Perform keyword research and create original material contentStrategize ways to improve and track site performanceHelp to create and support marketing content to socialize and use for socialmedia purposes

Cambodia

Prepare evaluations of software or hardware, and recommend improvements Diagnosing and solving hardware/software faults