• Lead the requirement definition for Mercer Marketplace for Mercer Marketplace. Specifically, manage the requirements deliverables, peer review documentation, manage and coordinate client meetings and consult with clients on best practices.• Work closely with the client, Mercer consulting team and other third parties as necessary to complete the required documentation that will lead to successful construction of the client’s enrollment site and data integration.• Advise the client on best practices and industry standards to help streamline client delivery and optimize results.• Working with the Implementation Project Manager, develop milestones for completing the requirement definition phase, manages hand-off meetings and educates the development, testing and ongoing teams on all elements of the requirements• Manage hand-off meetings with the internal implementation team and sub-contractors to help with the technical analysis prior to development. Identify test-planning scenarios based on the requirement definition phase.

• Managed and maintained KABA time and attendance system.• Maintained internal database files and tables in ADP EV5 HR and Payroll System for employee population of 1400.• Managed employee access and system security to ADP Self Service.• Collaborated with benefits and payroll teams to diagnose and resolve system inquiries and issues.• Developed and distributed custom reports on a monthly and ad hoc basis utilizing data from multiple sources.• Assisted with benefits annual enrollment and year-end payroll processing activities to ensure accuracy of file feeds, payroll deductions, and employee W-2’s.• Audited and balanced Health Savings Account biweekly file feeds and employer accounts.

• Continuously recruited, interviewed, and placed volunteers within the 860-bed hospital system.• Maintained 600+ volunteer compliance records on a daily basis.• Oversaw the ongoing development of the volunteer community sewing and junior volunteer programs.• Completed background and reference checks.• Facilitated 3-hour semi-monthly new volunteer orientation. Topics included regulations, processes, and safety demonstrations. • Administered and analyzed Level 1 evaluations of orientations, volunteer satisfaction, and departmental satisfaction.• Deployed annual volunteer performance evaluations.• Participated in community/civic activities and events to promote volunteer opportunities.• Prepared 10-12 monthly volunteer reports distributed to hospital management.• Maintained Volgistics volunteer database including end user troubleshooting and system security.• Edited and managed publication bi-monthly volunteer newsletter.• Supervised daily activities of 10-15 Volunteer Services office volunteers.

• Designed and maintained intranet and SharePoint sites globally for supported payroll, benefits, call center, and fleet teams consisting of nearly 100 employees.• Managed design and fulfillment of employee communication materials for benefits annual enrollment.• Planned and executed ad hoc employee communications for North American topics including policy changes, benefits updates, payroll information, and escalated employee issues.• Coached supported teams on communications and branding standards and strategies.• Assisted supported teams with organizational readiness activities (communications, training, change management) for projects.• Developed and drove employee engagement activities for supported teams, including the implementation of employee engagement team. Activities resulted in a 2% increase in employee engagement over the measured year.

• Produced quarterly Employee Services newsletter for distribution to 10,000+ employees.• Executed scheduling and distribution of employee benefits compliance mailings.• Training administrator of the Oracle HRMS and reporting system end user training: create project plans for instructor-led and on-line training sessions serving over 300 global end users. • Maintained all Oracle HRMS training manuals/guides for both instructor-led and on-line training: validate documentation according to system upgrades and/or enhancements.• Created web-based and instructor-led training for topics including PeopleSoft HR and Payroll system implementation, new policy rollout, and benefits new hire orientation using Adobe Captivate.• Developed and managed new hire benefits orientation for U.S. salaried and non-union hourly populations.

• Responded to supported HRIS application issues reported via Visual Help Desk (VHD) tickets and/or service support line in a timely and courteous manner.• Maintained system documentation and intranet sites including forms and documents. • Analyzed and published service and system metrics on a monthly basis for three service areas.• Researched and resolved data errors surfaced by payroll processing and integration errors by utilizing root cause analysis.

• Administered all five company defined contribution plans to ensure compliance with regulatory requirements, communication of plan highlights and changes, and non-discrimination and compliance testing. • Balanced and funded multi-million dollar plan contribution files on a weekly basis.• Coordinated all 401(k) communications including enrollment kits, summary plan descriptions, plan change notifications, and created and presented 401(k) information sessions.• Served as subject matter expert and project manager for implementation of mergers, acquisitions, and other corporate action activity.• Participated in Oracle Payroll Project implementation by reviewing technical specification documents, developing communications, and testing file configurations and integrations as they related to 401(k).

• Resolved escalated issues related to the company’s health and welfare plans.• Researched and resolved errors resulting from file feed issues to outside vendors.• Administered the company’s maternity and baby bond program.