As a web developer and technical support representative, I combine my passion for creating and maintaining websites with my skills in providing excellent customer service and troubleshooting. I have over eight years of freelance web development experience, working on various projects for clients across different industries and platforms. I am also currently employed as a technical support representative at Apple, outsourced by KellyConnect Canada, and as a dispatcher at Cadillac Fairview, outsourced by GardaWorld, where I use my expertise in CCTV monitoring, Google Workspace, and resolver to ensure the safety and efficiency of the operations. Additionally, I am pursuing a postgraduate degree in IT business analysis at NBCC, where I am learning how to apply analytical tools and techniques to solve business problems and improve processes. I am fluent in French, English, and Lingala, and I have certifications in web development and verified international academic qualifications. I am always eager to learn new technologies and enhance my skills, and I strive to deliver high-quality work that meets the needs and expectations of my clients and employers.