Award-winning BI platform designed to streamline and automate reporting. The platform offers full integration with most casino management, food and beverage, and hotel systems, as well as customer management.• Provide ongoing technical support and user training to ensure clients are comfortable using the platform, enhancing adoption rates and maximizing ROI.

Crafted a comprehensive multi-year analytics strategy for three innovative projects: CECL Fit (a web-based solution for financial institutions), Casino Intell (analytics for casino operators and marketers), and Insight 24 (integrated resort finance, operations, and customer relationship management).• Developed a scalable data and business intelligence infrastructure, overseeing data collection, ingestion, ETL, and reporting processes to establish a central source of truth for data-driven decision-making.• Collaborated closely with client stakeholders to gather business and technical requirements, successfully delivering efficient and reliable order management across more than 50 engagements, all within budget and on schedule.• Designed and implemented KPI dashboards, scorecards, and performance measurement tools to track and analyze customer and user behaviors, growth trends, and unit economics, enabling real-time strategic adjustments.• Fostered a data-centric culture by establishing a data community, providing detailed training materials, and actively partnering with business units to identify emerging risks and opportunities.• Established a robust data governance framework and model to securely manage and distribute sensitive product data, utilizing controlled permission processes, data encryption, and column/row-level permissions.• Successfully launched three BI software solutions that each generated over $1 million in revenue within their first year, achieving market adoption both nationally and internationally while exceeding revenue targets by 20%. • Led the concept-to-launch development of Casino Intell, which was recognized as one of the most advanced technologies at the ICE Gaming Expo in London.

Managed a team of BI analysts and developers in re-platforming legacy data management processes, transitioning corporate, retail, and divisional entities into automated, integrated systems.• Collaborated with C-Suite to define strategic goals and craft a comprehensive product roadmap for the enterprise reporting suite and capabilities.• Cultivated a culture of self-serve analytics, driving greater adoption of new reporting tools and enhancing measurement of ongoing initiatives.• Developed and presented KPI dashboards and performance measurement tools to benchmark financial and operational performance, automate reporting tasks, and provide data-driven insights to senior decision-makers.• Improved MGM’s enterprise Microsoft Power BI platform for analytics, establishing it as the system of record and creating a future-state operating model.

Led the successful implementation of the SAS reporting platform, enhancing user functionality and navigation, integrating story-driven dashboards, and training users on effective usage. Mapped the end-to-end customer journey to identify skill and knowledge gaps as well as churn drivers, driving a data-driven approach.• Built a team of three Senior Analysts to manage data architecture and address day-to-day issues, proactively escalating data challenges to the MGM IT team.• Executed a slot floor heat mapping analysis of sections, banks, and machines to identify high performing and underperforming areas of the casino, leading to a floor layout redesign that increased average occupancy by 14% within six months

Worked with several business intelligence models and tools including Cognos, and Monarch to analyze quantitative and financial data. Translated data into business and marketing recommendations to meet the credit union’s business objectives. • Generated critical reports for senior management and decision-makers that assess the progress and effectiveness of the membership acquisition and retention strategies.

Assisted senior management with effective and detailed financial analysis leveraging NPV, IRR, discount cash flow, and ROI formulas evaluating the long term opportunities of new and existing customers.• Created annual budgets and revenue forecasts for managerial decisions regarding cost reduction and new business opportunities.

Led branch meetings aimed at increasing sales, through product knowledge and enhanced customer service strategies. Successfully met deadlines for audits, ensuring that all data was correct according to banking rules and procedures.

Designed Ti Boutik Pam microfinance project to support market and revenue growth for SOTRESA (Haitian beverage distributor). By providing financial solutions (loans, deposits, insurance), SOTRESA contributes to the economic and social development of many Haitian communities.

Developed and implemented marketing strategies for new products. Drafted a detailed marketing plan, accounting for the entire life cycle of the market in Haiti, and addressing the specific competitive landscape of the Haitian beverage industry.By leading weekly presentations, aimed at updating the marketing department about the progress and effectiveness of the marketing plan, I was able to demonstrate my ability to analyze quantitative and financial data to generate critical reports for the company’s senior management and decision-makers