• Carried out comprehensive market research and authored a detailed research paper on verifiable credentials, providing crucial insights to the CTO • Participated in rigorous software testing procedures and facilitated the development of product user flow using Miro.• Assisted partnership and business development team at one of the largest international education conferences in the world (NAFSA 2024), forging connections with various established institutions• Facilitated seamless communication and cooperation between North American counterparts and teams in the UK and Southeast Asia, applying cross-regional teamwork skills.

• Learned fundamental concepts of Agile software development methodology and Scrum project management framework. worked on determining competing strategies and approaches todevelopment, utilizing modern development technologies.• Developed essential communication and collaboration skills, working closely with team members both onshore and offshore, and successfully formulated detailed product/service launch plans.• Used Jira and Pega to perform quality assurance testing to assist the software development team with producing a grant management system for a government agency, which enabled improveddata reliability and accuracy.

• Developed discipline, leadership skills, and interpersonal skills, as a squad medical IC (In-charge) during POBC (Police Officer Basic Course) training by leading and managing the medical operations of a team of 30 personnel.• Created various Excel databases for the Echo division training branch, which monitored officers' course completion statuses, survey feedback responses, medical records, etc.• Assigned to the security detail of US Vice President Kamala Harris during her visit to Singapore, gaining field experience as a police officer.• Moderated various large-scale training exercises for Echo Division, increasing the quality and safety of training by 20% and decreasing errors by 15%.• Directly assisted senior training officers within the training branch, managing logistics and paperwork for over 500 personnel.

• Created spreadsheets using Excel to record and keep track of clients and their corresponding logistics, and formulated data into visual reports to identify key trends and insights.• Automated the data entry process using macros, improved efficiency by 5%, and reduced manual entry time by 20%.• Learned about the "buy now pay later" (BNPL) business model, and organized processes to optimize end-to-end customer journeys and transactions.• Acquired and applied knowledge of complex data analysis and established key results on customer sentiment analysis, customer churn analysis, etc.

• Learned about retail franchises and their operations by following customers’ requirements to their satisfaction.• Analyzed transactions and identified opportunities for upselling. Assisted with inventory control process, maintaining accurate records and monthly stock checks to ensure stock accuracy.• Assisted in front-end sales by possessing extensive product knowledge, providing exemplary customer service, and creating genuine connections with the customers. Resulting in a 15% increase in revenue generated.