Christian M. is a Shift Supervisor at Starbucks. He is proficient in English.
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Shift SupervisorStarbucksCanada -
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Shift ManagerFive Guys Enterprises May 2016 - Feb 2019Kuwait• Performs administrative task linking store staff to HR support.• Makes daily decisions regarding time management and support of team members; upholds company standards, product quality and cleanliness standards; displays sense of urgency at all times.• Motivates, teaches and develop team by taking initiative and delivering outstanding customer service.• Ensures Team Members maintain high quality guest service and safety.• Assist management in maximizing the financial success of the store by ensuring productive shifts.• Provides customer full attention, service and satisfaction.• Supports General Manager by exercising excellent judgment in cost control procedures, financial accounting, inventory levels and labor management. (Generating sales/profit, Planning and Forecasting, Ordering).• Handles cash and maintain accurate draws deposit. Follows internal cash handling policy accurately. -
Restaurant Supervisor Food Division Operations Pinkberry MeM.H. Alshaya Co. Mar 2013 - May 2016Kuwait• Makes daily decisions regarding time management and support of team members; upholds company standards, product quality and cleanliness standards; displays sense of urgency at all times.• Motivates, teaches and develop team by taking initiative and delivering outstanding customer service.• Ensures Team Members maintain high quality guest service and safety.• Assist management in maximizing the financial success of the store by ensuring productive shifts.• Provides customer full attention, service and satisfaction.• Supports General Manager by exercising excellent judgment in cost control procedures, financial accounting, inventory levels and labor management. (Generating sales/profit, Planning and Forecasting, Ordering).• Handles cash and maintain accurate draws deposit. Follows internal cash handling policy accurately. -
Shop Operations SupervisorHaagen Dazs Dec 2010 - Oct 2012Doha-Qatar• Maintains highest standards of ethics and integrity.• Maintains highest standards of appearance and personal hygiene.• Takes Customer orders, serves orders in a timely manner• Prepares and Monitor all Haagen-Dazs food and drink, using correct recipe, scooping method, weight and presentation Ensures all orders look every bit as good as they look in the picture.• Responsible for cash management and all transactions during shift, including ensuring the customers bill are correct and presenting it to the appropriate person.• Maintains and Analyze Par stock level of all items required for the store operations.• Follows operation procedures for table service, food preparation and Marketing execution of current and upcoming items and promotion.• Monitors store performance by reviewing sales and audit reports• Adheres to the work schedule • Follows Company rules and standards.• Works with team members to assist in the success of the operations in the shop.Assist training for store staffs on all operation execution aspects -
Phone Banker/Process AssociateGenpact Jun 2010 - Jan 2011Manila Philippines• Handles financial Account for the entire East Coast in United States of America.• Providing Quality Customer Service to each Account holders, by consistently giving correct information based on their needs to improve their profit and savings and also to have long mutual relation with the bank• Provides high standard of service which help the account holder to determine what are the things that they need the most to expand their banking relations by means of asset and goal setting, managing money in a profitability manner. -
Store SupervisorStarbucks Dec 2008 - Dec 2009Manila Philippines• During shift, directs partners to various workstations to reduce bottlenecks and to ensure speed of service, cleanliness standards, and operational needs are met.• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner’s performance.• Develops positive relationship with shift team by understanding and addressing individual motivation, needs, and concerns.• Executes store operation during scheduled shift. Organizes opening and closing duties as assigned.• Follows operational procedures, including those for cash handling and safety and security to ensure the safety of all partners during the shift. Utilizes operational tools to achieve operational excellence during the shift.• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.• Delivers legendary customer service to all customers by acting with a customer’s first attitude and connecting wit the customers. Discovers and responds to customers needs. Follows up with the baristas during the shift to ensure the delivery of the legendary service for all customers.• Assists with new partner in training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on the partner’s performance during shift.• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. -
BaristaStarbucks May 2007 - Dec 2008Manila Philippines• Delivers legendary customer service to all customers by acting with “customers come first attitude and connecting with the customer. Discover and Responds to customer needs.• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of starbucks. Maintains a calm exterior presence during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.• Contributes to positive team environment by recognizing alarms or changes in the partner’s morale and performance.• Maintains regular and consistent attendance and punctuality. -
Assistant Manager/TrainerGolden Arches Development Corporation Oct 2003 - Jan 2007Manila Philippines• Assists Restaurant Manager in analyzing business KPI’s, Audits P&L analysis.• Handles monthly/weekly inventory of restaurants stocks to avoid possible variances.• Assisting and guiding newly hire crews regarding restaurant standards.• Provides 100% customer satisfaction to all customers by giving 100% perfect and fresh products in every store interaction.• Contributes great team and working healthy environment. -
Store Marketing AssistantJollibee Foods Corporation May 2002 - Oct 2003Manila Philippines• Assists marketing manager in handling different marketing strategies that needs to be initiated at store.• Handles monthly/weekly inventory on different novelty items to reduce and avoid possible variances• Handles party inquiry and hosting to increase store target in every month basis. • Provides 100% customer satisfaction to all customers by giving 100% perfect and fresh products in every store interaction.• Contributes great team and working healthy environment.
Christian M. Education Details
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Associate'S Degree
Frequently Asked Questions about Christian M.
What company does Christian M. work for?
Christian M. works for Starbucks
What is Christian M.'s role at the current company?
Christian M.'s current role is Shift Supervisor.
What schools did Christian M. attend?
Christian M. attended Philippine Science And Technology College.
Who are Christian M.'s colleagues?
Christian M.'s colleagues are Stephanie Jaimez-Albarran, Jennifer Kennedy, Cassie Van Pay, Gavin Fox, Taya Phaneuf, Navanthi Krickhan, Arrabella De Noronha.
Not the Christian M. you were looking for?
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Christian Moya-García, Ph.D., M.Phil.
Montreal, Qc -
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