Christian Morrow Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Our analytics product had become outdated, leading to increased customer churn. I led an innovation initiative targeting a new, lucrative market segment, which successfully reversed churn and restored our reputation as innovators. My efforts were 𝐚𝐜𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞𝐝 𝐰𝐢𝐭𝐡 𝐚𝐧 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐚𝐰𝐚𝐫𝐝.• Played a key role in migrating reporting and visualization data from a Cloud-Based SQL Server to Wolters Kluwer’s Enterprise Data Lake thus moving forward a longstanding initiative allowing for large scale reporting across our entire product portfolio.• Advised leadership on the development of proprietary generative AI products as a member of Wolters Kluwer’s GenAI Taskforce, shaping the strategic roadmap for AI initiatives.• Led and was a key contributor to teams nominated for and winning multiple internal innovation awards.• Dealt with product team unalignment and releasing only once per year, causing reduced customer value. I implemented agile and DevOps strategies, 𝐫𝐞𝐬𝐮𝐥𝐭𝐢𝐧𝐠 𝐢𝐧 𝐚 𝟕𝟓% 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞 𝐢𝐧 𝐫𝐞𝐥𝐞𝐚𝐬𝐞 𝐭𝐢𝐦𝐞𝐬, improved team alignment with business goals, and regular delivery of value-added improvements to customers.• 𝐋𝐞𝐝 𝐭𝐡𝐞 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐨𝐟 𝐭𝐚𝐫𝐠𝐞𝐭 𝐦𝐚𝐫𝐤𝐞𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐚𝐧𝐝 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐬 for the Analytics as a Service product, leveraging market research and customer insights to inform product direction.• Identify and leverage emerging technologies in the market to enhance the competitiveness of the Analytics as a Service product, staying ahead of industry trends and offering innovative solutions to meet customer needs.• Addressed team understaffing, extended service times, and lack of R&D time, which halted service sales. Took the lead in hiring and training a new employee. This resulted in faster customer response, significantly improved R&D and innovation, and the service being sold again.

Boston, Massachusetts, United States

• Guided the team through a period of resource constraints from 2022 to 2023, delivering exceptional outcomes: a substantial 𝟐𝟕.𝟕% 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐛𝐨𝐨𝐬𝐭 𝐚𝐧𝐝 𝐚 𝐫𝐞𝐦𝐚𝐫𝐤𝐚𝐛𝐥𝐞 𝟐𝟔.𝟕% 𝐞𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧 𝐨𝐟 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭 𝐛𝐚𝐬𝐞.• Utilized Power BI to create dynamic dashboards, monitor KPIs, and streamline workflows for a 𝐝𝐢𝐯𝐞𝐫𝐬𝐞 𝐩𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨 𝐨𝐟 𝟑𝟎+ 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 while enhancing data-driven decision-making processes.• Demonstrated proficiency in troubleshooting Power BI and SQL errors, ensuring the seamless functionality of data visualization tools critical to client operations.• Leveraged Microsoft SQL Server to extract and manipulate pertinent data for visualization in Power BI, optimizing data accessibility and analysis efficiency.• Conducted client training sessions on dashboard usage, providing post-installation support to ensure a smooth and effective integration into their workflow.• Spearheaded an inbound marketing campaign by leading and contributing to articles focused on analytics education, establishing thought leadership within the industry.• Played a key role in the recruitment, interview, hiring, and training processes for new data analyst interns, contributing to the growth and development of the team.

Boston, Massachusetts, United States

Quincy, Massachusetts, United States

Quincy, Massachusetts

Greater Boston Area

• Partnered with the CEO to consistently achieve and surpass company deadlines• Implemented and managed robust insurance and licensing databases for streamlined operations• Spearheaded diverse projects in insurance, compliance, organization, and permitting with a proven track record of success• Conducted regular compliance audits, ensuring adherence to industry standards• Designed and optimized the company's file organization structure for enhanced efficiency• Supervised a dedicated team to ensure strict compliance with organizational structure and nomenclature standards

North Andover, Massachusetts

• Called aging leads, gathered information about customer needs, and followed up on finished sales to create new opportunities.• Conducted cold calls to generate business and create opportunities.• Proficiently managed and tracked leads within the Salesforce platform, ensuring accurate and timely information.• Produced comprehensive analytical reports using Salesforce

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Honors Program, Professional Marketing AssociationMagna Cum Laude

Bachelor'S Degree, Computer Technology/Computer Systems Technology

Activities and Societies: Honors Program, Professional Marketing AssociationMagna Cum Laude

Bachelor'S Degree, Business Administration And Management, General

Spent a semester abroad studying in Rome

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Kappa Beta DeltaI received a Associate's Degree in Business Management. I graduated as part of Kappa Beta Delta.

High School Diploma, General Studies, Graduate

Activities and Societies: DECA, Freshman Basketball Team