Christian Okuda work email
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Christian Okuda personal email
✆ 55 (11) 994 797 009✉ cokuda1@gmail.comMechanical engineer by gradutaion and training specialist by passion, with more than 25 years of experience in automotive companies, having extensive knowledge in designing and conducting training, facilitating processes with HR, interaction among other areas.Graduation - Automotive Mechanical Engineering (FEI)Fluent in English and Intermediate in Spanish.Opened for job opportunities as a full time employee or third party supplier!► 18% increase in the volume of professionals trained in the network in one year, through the reformulation of the topics covered in training, in a simpler and more attractive way, as well as the methodology, and facilitation regarding enrollment and access to the contents. - Yamaha Motor do Brasil Ltda.► Increase in parts and accessories revenue by 27%, by approaching the dealer network, providing better negotiation, demystifying the high price image, detailing the characteristics of the product and its added value. - BMW Group Brasil - Motorcycles Division► Increase in the service coverage ratio (motorcycles sold and later serviced by the after-sales dealers) from 59% to 61%, through a significant analysis and presentation with respect to increase revenue and proposing action plans for the "after sales ". - Honda South America
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Training CoordinatorKomatsu BrasilSão Paulo, Sp, Br
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Training CoordinatorKomatsu Brasil Feb 2022 - PresentSão Paulo, São Paulo, Brasil• Support the Distributor Development & Marketing manager in the development and execution of the Construction Equipment Division's Training strategy.• Develop, manage and execute the Training program, focusing on the qualification of the Sales, Key Account, Rent, Used Machines, Parts and Services teams of the Distributor network, including the training and certification journey for each group of positions, with the objective of qualifying these teams to perform their tasks with excellence.• Develop and implement new methodologies and technologies to apply and manage the training program.• Manage the department budget to develop training activities -
Education Solutions ManagerEadskill Feb 2020 - Jan 2022São Paulo E Região, Brasil• Ensure the development of educational solutions in an organized manner, respecting the processes, ensuring the quality of the product, customer satisfaction and the commercial attractiveness of the projects.• Project coordination with an estimated value of R$ 500k• Instructional Designers' alocation kept over 95%• Instructional Designers' eficency kept over 95%• Implementation of department business OKRs• Creation of educational consulting approach strategies through the combination of instructional design methodologies• Coordination of content factories for large accounts• Management of the team of 5 instructional designers -
Experienced Training ProfessionalMusashi Treinamentos E Desenvolvimento Jun 2018 - Jan 2022São Paulo E Região, BrasilFocusing on TRAINING as a tool to build knowledge, improve skills and attitudes, using empathy, practice and differentiated techniques, the main objective is to bring real results in the work routine, in function of what has been perfected in a training.Activetly looking for opportunities to work as an employee, as well as third party.#NoPainNoGainTrainAgainAndAgain• Main key operation index developed: More than 2.000 people trained all over Brazil, coordinating a team with 3 instructors, creating content from company debrief, reaching more than 95% of the net -
Consulting AssociateNitzsche Consultoria Jun 2019 - Sep 2019Mogi Das Cruzes -
Dealer Development ChiefYamaha Motor Do Brasil Oct 2014 - Dec 2017Guarulhos• Main key operation index developed: 18% increase in volume of dealer network professionals trained in one year.• Align demands for training with commercial (sales and after sales) departments, dealerships, fleet customers and end users • Planning the training actions most appropriate to these demands and combining them with their target audience• Distribute training courses via web (e-learning) or face-to-face, considering scope, urgency, target trainees and place • Measure training results and repeat or refine them as needed• New customer satisfaction survey approach implementation using NPS - Net Promoter Score, a simplified and objective survey methodology, reducing the survey lead time from 30 days to 15 days, simplifying the questionnaire, optimizing the response time and analysis of results.• Management of the Training Department, with 10 employees, -
Motorrad After Sales ManagerBmw Group Brasil Aug 2013 - Jul 2014São Paulo Area, Brazil• Main key operation index developed: 27% revenue increase for parts & accessories.• Increase in the parts availability index from 67.4% to 89.1%, proposing a new cycle of orders with the headquarters in Germany;• Increase in the training availability from 270 to 560 places available, making better use of the resources provided by SENAI, which was responsible for providing the training;• Understand the differences between the sales potential and the actual sales of parts and accessories from each dealer in the network• Determine the business plan for each dealer, matching this plan to the demand of the main office• Follow up the commercial flow of purchase of parts and accessories and assist the network in commercial actions• Coordinate the technical training actions for the dealership network • After sales department management with 4 associates. -
Training CoordinatorJaguar Land Rover Mar 2013 - May 2013 -
Customer Relations ManagerHonda South America Jul 2012 - Dec 2012São Paulo Area, Brazil• Main key operation indexes developed: decreased “missed calls” from 12% to 5%; improvement in customer satisfaction index with CR handling from 82% to 90%.• Responsible for receiving calls through 0800 line, follow up with the factory, parts department or any department claimed, and handling legal matters as required.• Monitoring and development of key customer satisfaction surveys for after sales such as Customer Satisfaction Index (CSI) and Total Satisfaction Index (TSI)• Customer Relations Department management with 26 employees. -
Service Field Operations & Cr ManagerMoto Honda Da Amazônia Ltda. Apr 2010 - Jun 2012São Paulo Area, Brazil• Main indicators developed: service coverage ratio from 59% to 61%; availability of Express Service in 100% of the network; activities that brought more than 670,000 customers per month to the service dealer network• Achievement of position number 1 in the CSI - Customer Satisfaction Index, combining volume with quality, generating profitable business for the network.• Development of Honda motorcycle dealer network and managed field service advisors including visiting and evaluating performance using predetermined criteria.• Coordinated specific development programs for service differential, e.g.: Express Service, Green Dealer and mobile and satellite shops• Monitoring and development of main service performance indicators, such as: Service Cover Ratio, Fixed Right at the First Time, Customer Satisfaction Index (CSI), Total Satisfaction Index (TSI), etc.• Management of the Field Operations Department with 30 employees.
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Product Regulation ManagerHonda South America Dec 2008 - Mar 2010São Paulo Area, Brazil• Main key operation index developed: 15 products launched successfully without delays.• New assembly department, hiring new associates, establishing goals, guidelines, and budget planning. Participation in all operational level activities, prior to delivering the new structures to the incoming managers.• Product development (e.g. motorcycles, automobiles and power products) to meet local and federal regulations in terms of emissions, vehicle safety, etc..• Represented the company in the main automotive industry association in Brazil and with the main government departments related to trasportation industries i.e. ANFAVEA, ABRACICLO, AEA, SIMEFRE, DENATRAN, CONTRAN, IBAMA, etc.
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Service Training ManagerHonda South America Oct 2006 - Dec 2008Campinas Area, Brazil• Main indicators developed: maintenance of the First Right Repair Index above 86 points; improving satisfaction with training from 80% to 90%.• Diagnose the technical training needs from the auto dealership network (around 120) and motorcycles (around 1000) composed of more than 4000 technicians• Plan annual training calendar, matching the needs of the network with the goals of the main office• Implementation of the new Honda Service Training Center, including construction, facilities, equipment acquisition and course assemblies, doubling the training capacity for the network• Implementation of a new self learning and paced training methodology, based on CRI - Criterion Referenced Instruction, following the global guidelines of the automaker• Coordination of Social Project aiming young people at social risk with focus on training in automotive mechanics• Management of the Service Training Department with 18 employees.
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Service Training SupervisorHonda Automóveis Do Brasil Apr 2001 - Oct 2006Campinas Area, Brazil• Technical and administrative course planning including mechanics, eletronics, body & paint repair, service management, customer care, estimation for body and paint repair and warranty;• Train dealership service associates from technicians at basic level to diagnosys level, as well as all administrative personnel at the service area;• Supervise the certification process for acquiring ISO 9000 & 14000 standards;• Leading and motivating instructors team serving as a mentor and main reference for lower level associates;• Serve as technical support for a large variety of areas at the manufaturer such as: engineering, quality control, warranty, after sales, sales and even the production line.• Plan and stablish new training center facility in Recife.
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Technical InstructorHonda Automóveis Do Brasil Oct 1995 - Apr 2001Campinas Area, Brazil• Provide technical and administrative training to the dealership technicians. • Technical courses include: basic mechanics, engine, fuel injection, suspension, brakes, steering, transmission, eletronics, body and paint repair. • Administraitve courses include: service advisor (customer handling skills), service manager (service department management) and warrnaty.• Provide technical support to service field representatives, sales and factory.• New training courses design, including self paced learning method development.
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TraineeFord Motor Company 1991 - 1993São Paulo Area, Brazil- Trainee for the Quality Department
Christian Okuda Skills
Christian Okuda Education Details
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Automotive Engineering -
Escola Técnica Estadual Getúlio VargasGeneral Mechanics -
Escola Estadual De 1º Grau Prof. Gomes CardimJunior High
Frequently Asked Questions about Christian Okuda
What company does Christian Okuda work for?
Christian Okuda works for Komatsu Brasil
What is Christian Okuda's role at the current company?
Christian Okuda's current role is Training Coordinator.
What is Christian Okuda's email address?
Christian Okuda's email address is ch****@****.com.br
What schools did Christian Okuda attend?
Christian Okuda attended The University Center Of Fei, Escola Técnica Estadual Getúlio Vargas, Escola Estadual De 1º Grau Prof. Gomes Cardim.
What are some of Christian Okuda's interests?
Christian Okuda has interest in Social Services, Children, Environment, Education, Science And Technology, Arts And Culture, Health.
What skills is Christian Okuda known for?
Christian Okuda has skills like Automotive, Parts, Vehicles, Automobile, 5s, Kaizen, Continuous Improvement, Automotive Engineering, Automotive Aftermarket, Customer Satisfaction, Manufacturing, Warranty.
Who are Christian Okuda's colleagues?
Christian Okuda's colleagues are Lafayette Borges, Carlos Américo, Mauro Sato, Marco Antonio Cipriano, Claudemir Machado, Gilmar Pinheiro Da Cunha, Izael Borini.
Not the Christian Okuda you were looking for?
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Christian Shindy Okuda
I Am Currently Studying Mechatronics Engineering At Facens - Sorocaba Engineering School. I Have Work Experience In The Area Of Air Conditioning, Photovoltaic Energy And Japanese Language School Teacher And Translator.Sorocaba, Sp1hotmail.com.br
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