Responsible for product strategy, feature roadmap, and priorities at an early stage, rapid growth software company. - Designed, developed and tested SAAS software applications and features for use in the event production /concert touring industry. - Worked directly with CEO, President, and CTO to strategize, prioritize, and mitigate issues. - Performed initial client assessment and analysis to begin product research process. - Daily interaction with the software engineers to describe product vision and customer needs, design solutions, get feedback, and communicate decisions. - Primary focus on developing new products and features to existing products to rapidly expand customer base. - Contributed to 60% growth in customer base in two years.

- Led the design, development, and launch of the company's first set of data-driven products leveraging the organization's position as the leader in its space.- Managed a cross-functional team of developers, external partners, data visualization designers, and quality assurance specialists throughout the software development process including setting priorities & OKRs. -Led the go-to-market effort in collaboration with customers, sales and marketing, customer success, and other product managers.- Created the go-to-market strategy for this product line, including pricing, positioning, and messaging, establishing metrics for managing the business..- Managed a team of product managers developing and expanding new and emerging markets and products in the continuing education, medical device, and post-acute markets.

- Responsible for the company’s relationship with 50+ channel partners. These responsibilities included new partner recruitment, contract negotiations, sales support, and post sale operational support.- Managed a team of four partner relationship managers- Established standards for partner recruiting, management, contracting, and onboarding.- Served as escalation point for all partner issues and worked closely with senior management to develop resolution strategies.- Led the selection, contracting and implementation process for the company's ecommerce platform.- Managed an eleven person SCRUM development team (Based in the US and India) responsible for all content related development projects and enhancements. Worked daily with the development team to communicate the product vision and successfully design, develop, and release products.

Management of HealthStream's 60+ elearning partners including training companies, associations, universities, and pharmaceutical and medical device companies. Coordinate all activities within this portfolio including sales support, channel partner recruitment and management, contract negotiations, etc. Grew content partner revenue to over $40m under my management.

Established the first PMO at HealthStream. Had day-to-day responsibility for 15 project managers who worked on projects across the company. I was responsible for process improvement and standardization and establishing metrics for this new group. Implemented MS Project Server, established project audit standards, and worked to put project oversight and review in place.

Responsible for project execution and customer management on elearning course development projects.

I was responsible for the execution of customer projects, including project management, instructional design and overall customer relations.

I had product management responsibility for several e-learning course products from inception through design and development. This included working directly with content experts, negotiating contracts, managing partners, creating marketing plans, supporting sales efforts and working with the development team to build the product.

Responsible for management of a team of front office agents at a large Manhattan hotel. Supervised shifts, managed cash drawers, resolved customer issues.