* Provide technical support to employees, troubleshooting hardware and software issues.* Manage the company's Active Directory, including creating user accounts and managing security settings.* Administered and maintained the company's email system, ensuring reliable communication across the organization.* Collaborate with vendors to implement new hardware and software solutions to improve the organization's technology infrastructure.* Manage and prioritize a ticket queue to ensure timely resolution of technical issues.* Provided technical support to employees, troubleshooting hardware and software issues for a company with over 150 employees.* Managed and maintained the company's inventory of hardware and software.* Installed and configured new hardware and software for employees.* Conducted regular maintenance and upgrades of company systems and software.* Developed and maintained the company's knowledge base of IT procedures and best practices.* Provided on-call support during off-hours to ensure minimal disruption to business operations.* Develop and implement IT policies and procedures to ensure the security and integrity of the company's data and systems.* Manage IT budgets, ensuring cost-effective solutions are implemented and maintained.* Collaborate with other departments to identify technology needs and develop solutions to meet those needs.* Managed multiple IT projects, ensuring they were delivered on time, within budget, and met the requirements of stakeholders.* Developed project plans, timelines, and budgets, and tracked progress against those plans.* Coordinated with cross-functional teams to ensure successful project completion.* Conducted risk assessments and developed mitigation plans to manage project risks.* Provide regular project updates to senior leadership and stakeholders.Verizon Business Manager (One Talk Administrator)

Skilled in NAS setup, configuration, and optimization, with experience spanning multiple protocols including SMB, AFP, WebDAV, and iSCSIProficient in CLI tools such as Putty for automation and troubleshooting, including writing scripts for backup and synchronization tasksDemonstrated ability to enhance network security, conducting thorough inspections to prevent ransomware attacks and mitigate potential risksMaintains a stellar 90% client satisfaction rating through proactive technical support and effective problem resolutionCollaborates closely with IT staff, engineers, and client managers on various projects, ensuring alignment with organizational objectivesConducts comprehensive technical training sessions for partners and end customers, leveraging strong presentation skills and in-depth product knowledge

Maintained 100+ Windows computers, Apple computers and peripherals, including all configuring and monitoring. Responded in a timely manner to service issues and requests while providing technical support across companies. Interact with users, analyze requirements and develop technical specifications/designs for items such as custom development of enhancements, interfaces, reports and conversions. Design, execute, assess and troubleshoot software programs and applications, including configuration, coding, development and documentation of software specifications throughout project life cycle. Kept 50 employees up and running on Windows 10 and Mac OS.

Providing pumping solutions to customers while multi-tasking vendor applications and troubleshooting pumping deficiencies. Making sure orders are received, on-time, and complete. Aiding suppliers assuring all applications are correct. Communication, building, and maintaining relationships with companies and clients. Maintaining strong mechanical aptitude while managing a multitude of projects and customers. Applying equations, formulas and pumping information to deliver correct applications.

Reviewed project plans to plan and coordinate project activity. Developed computer information resources, providing data security and control, strategic computing, and disaster recovery. Managed backup, security and user help systems. Developed and interpreted organizational goals, policies, and procedures.