12+ years in technical support rolls. Experience as a system admin supporting Windows servers hosted on ESXi and deploying software and updates through Microsoft MECM. Proficient with utilizing powershell and python for scripting and task automation. Prior rolls include Technical Solutions Consultant in which I managed long term cases for technically complex and systemic issues. Case management included hands on troubleshooting of customer equipment, working alongside engineers to root cause issues, and timely updates to Dell and customer exec teams. Responsibilities also included providing technical consults to sales teams to assist with customer requests and inquiries. Excellent communication skills, including translating customer ideas into actionable items, wrought from 7+ years of phone support where my primary interaction with issues was through conversation with customers.