Out In The Clouds is a digital partner that combines Salesforce and marketing expertise to transform businesses by implementing, customising, and scaling their CRM & Marketing Cloud. Through considered and sophisticated design, OITC leverages the power of sales and marketing automation to increase sales, efficiency and strengthen client relationships.In my dual role, I oversee both business operations and creative direction, ensuring streamlined efficiency and translating our vision into compelling brand stories. By optimising processes across various technologies, I have focused on achieving operational excellence across all aspects of our business. Beyond these responsibilities, I collaborate closely with clients on projects to craft and implement innovative brand strategies across website, marketing and media.

CareerOne is a leading digital employment brand offering a unique job hunting experience & innovative corporate solutions for candidate sourcing & talent.In this role I managed business operations and day-to-day IT operations for the CareerOne LUX business, leading a team to ensure the effective deployment of software, hardware, and network solutions. I developed strategies, policies, and training to deliver consistent service and served as the primary point of contact for all IT requests and enhancements.I oversaw the IT budget, forecasting expenditures and aligning them with actual spend. By creating processes and refining IT strategies, we were able to optimize shared IT services. I also handled the setup and maintenance of hardware and software, ensuring seamless operations.My focus was on building workflows, building independent IT capabilities, enhancing team performance, and continuously improving systems to increase efficiency and productivity. Additionally, I managed cost control and budget expectations for the technology team while taking on various projects as needed.

G1X is an independent digital racing channels. G1X.com.au provides free and exclusive access to G1X TV, the latest racing news, documentaries, expert tips, betting offers from affiliate partners with a commitment to the betterment of the industry.As the IT Operations Manager for G1X, I led day-to-day IT functions and managed a team responsible for deploying software, hardware, and security solutions. I developed strategies and policies to ensure reliable service delivery, serving as the primary contact for all IT requests across G1X and LUX.I managed the IT budget, forecasting expenditures and aligning them with actual spending. Collaborating with the Head of IT at Acquire Learning, I optimized shared services and refined IT strategies. I also oversaw hardware and software setup, focusing on building independent IT capabilities and enhancing team performance.My efforts to streamline IT systems increased efficiency and productivity, while I maintained cost control and managed various projects as directed, contributing to overall organisational success.

Acquire Learning operates a comprehensive education to employment service across Australia, connecting prospective students to a suite of nationally-accredited courses, while simultaneously assisting job seekers with employment opportunities.In this combined role I oversaw the day-to-day operations of the organization and ensuring the effective implementation of business strategies, collaborating with the executive team to develop and execute long-term goals. I identified opportunities for operational efficiencies and further implemented best practices to enhance productivity and service delivery. Additionally, I led major organizational change initiatives and managed associated risks.Critical to success was fostering a positive organisational culture and ensuring that company values are reflected in all operations are also critical responsibilities. As a key communicator between departments and the executive team, I ensured effective information flow and stakeholder buy-in. I continued to lead and manage Acquire's IT team, overseeing the implementation of all new projects, including the telephony network.

In a dual role role, I led the IT team across all Australian offices, ensuring that the business operations and IT requirements of each Acquire business unit were met. I managed the implementation and ongoing support of a new communication network and oversaw the development of the internal intranet.As an Operations Manager, I developed and implemented strategic plans that aligned with organizational goals. I oversaw resource management, ensuring efficient operations through effective allocation of personnel and budget.I identified inefficiencies and implemented process improvements to enhance productivity. Leading and mentoring my team, I fostered a collaborative environment where members could thrive.I established key performance indicators (KPIs) to monitor success, conducted regular reviews, and analysed data for continuous improvement. I managed budgets to ensure cost-effective operations and oversaw projects to ensure timely and successful delivery.Additionally, I collaborated with suppliers to negotiate contracts, identified and mitigated operational risks, and maintained clear communication throughout the organization. I ensured compliance with relevant regulations and focused on enhancing customer satisfaction.

In this role, I provided VOIP hardware and connections, offering technical support to Acquire Learning personnel for IT infrastructure and network access. I installed new software and hardware, set up user accounts and permissions, and diagnosed desktop issues.I trained staff on new systems, managed day-to-day network administration, and planned future improvements, such as the company intranet. I suggested IT solutions to business challenges, ensured compliance with industry standards, and reported issues to management. Additionally, I liaised with third-party network and IT suppliers and maintained a secure inventory of IT assets, consistently meeting internal SLA agreements for response times. I also handled any other reasonable duties as requested.

In this role, I provided exceptional customer and technical support to staff, effectively managing high call volumes while utilizing troubleshooting procedures. I handled incidents in line with Service Centre processes and goals, delivering first-level support via phone and electronic channels using remote management tools.I ensured timely updates to customers within agreed SLA timeframes and maintained a strong customer service focus in a fast-paced call center environment. My commitment to resolving issues efficiently contributed to a positive user experience.