Christian Reyes Email and Phone Number

Project Management and Execution:• Craft and oversee project plans to ensure the delivery of Trustwave’s products and services aligns with the Statement of Work.• Maintain a close watch on client expectations and the project’s scope.Resource Coordination and Communication:• Pinpoint and mobilize internal resources to fulfill project execution, adhering to client expectations and deliverables.• Formulate comprehensive communication strategies, detailing report schedules, formats, and methodologies.Transparency and Methodology:• Convey project progress transparently to all stakeholders, utilizing either critical path or milestone reporting.• Refine Trustwave’s PM practices, drawing inspiration from PMI’s framework, to elevate project quality benchmarks.Risk Management and Quality Assurance:• Monitor and communicate project risks, tailoring the reporting to the client’s risk tolerance.• Undertake thorough post-project reviews to distill insights and develop a report outlining both triumphs and areas for improvement.Team Leadership and Client Relations:• Lead and streamline team and client meetings, ensuring effectiveness and efficiency.• Engage consistently with project stakeholders.• Address and escalate issues promptly, fostering a solution-oriented environment.• Encourage team members to achieve excellence and suggest avenues for enhancement.• Assign responsibilities judiciously to qualified personnel.• Guide, mentor, and oversee team members, fostering professional growth.• Stimulate collaboration and resolve conflicts within the team.• Handle daily interactions with customers, setting and managing their expectations.• Cultivate enduring relationships with client personnel to unlock new opportunities.• Persistently pursue avenues to amplify customer satisfaction and strengthen client bonds.

Project Coordination and Management:• Orchestrate and oversee automation projects, ensuring meticulous reporting and accountability for schedules, budgets, performance metrics, and quality standards.Strategic Planning and Execution:• Engage in comprehensive project planning activities, including estimation, scheduling, staffing, procurement, and the execution of diverse initiatives.Client Relationship Management:• Cultivate and sustain robust client relationships, managing expectations with precision and care.Change Management:• Proactively manage and articulate any project alterations that could influence the budget or timeline.Vendor Collaboration:• Facilitate communication and coordination among multiple vendors or contractors regarding technical project specifications.Project Lifecycle Expertise:• Demonstrate proficiency in managing multiple projects concurrently, guiding them through the entire project lifecycle.Strategic Development Support:• Aid in the formulation and enactment of strategic account and project plans.Customer Insight and Historical Analysis:• Provide continuous customer insights and leverage historical data to bolster project proposals.Proposal Development Assistance:• Contribute to the preparation and refinement of project proposals and strategic approaches.Participative Strategy Sessions:• Take an active role in proposal review meetings, site or departmental visits, and estimation processes as part of proposal development.

Evaluate employee performance to gauge where skills are lacking.Create training programs to address skill gaps in employees.Prepare learning materials for programs.Develop onboarding programs for new employees.Conduct surveys to gauge the effectiveness of programs.Research new teaching methods.Attend education conferences.

• Submit project deliverables, ensuring adherence to quality standards.• Perform risk assessment to develop response strategy.• Monitor the performance of project team members, providing and documenting performance feedback.• Confer with project personnel to identify and resolve problems.• Schedule and facilitate meetings.• Negotiate with project stakeholders or suppliers to obtain resources and materials.• Monitor or track project milestone and deliverables.• Initiate, reviews or approve modification to project plans.• Assess current or future customer needs and priorities though communicating directly with customers, conducting surveys, or other method.• Establish and execute a project communication plan.• Direct or coordinate activities of project personnel.• Prepare project status reports by collecting, analyzing, and summarizing information and trends.• Manage project execution to ensure adherence to budget, schedule and scope.• Identify need for initial or supplemental project resources.

• Review project plan to plan and coordinate project activity• Manage back-up and user help systems• Develop and interpret organizational goals, policies, and procedures• Meet with department heads, managers, and supervisors to solicit cooperation and resolve problems• Recruit, hire, train, and supervised staff• Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines• Prepare and review operational reports or project progress reports• Develop and motivate people• Ensures that business SLA are met to ensure company revenue.• Aids employee’s concern and inquiry

• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management and shipping.• Maintain metrics, reports, process documentation, customer service logs, and training or safety records.• Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeline objectives.• Enforce safety and sanitation regulations.• Direct and coordinate the activities of employees engaged in the production or processing of goods such as inspector, QA checks and approver.• Plan and establish work schedules, assignments, and production sequence to meet production goals.• Confer with production line supervisor to coordinate operation activities within or between departments.• Maintain records for defects and equipment malfunction for future reference and action plan.• Keep records of employees such as attendance and working hours.• Requisition of materials, supplies, equipment parts or repair service.