Effectively led Salesforce/Heroku SSO integration project from pre-alpha to beta, enhancing user experience and cross-team collaboration. Led and contributed to post-security breach projects, improving database security, migrating apps to private spaces, and enhancing credential management.

Led a project to update a Node.js serverless microservice, aligning it with recent 3rd party API and OAuth changes, resulting in improved compatibility, system reliability, and data security, enhancing overall service efficiency.

Managed time-sensitive customer issues, performed root cause analysis, and automated workflows, resulting in quicker issue resolution and improved team efficiency, leading to increased customer satisfaction.Led projects to maintain, optimize, and update vital 3rd party integrations for core product features, enhancing system stability, minimizing downtime, and improving user experience, resulting in increased customer satisfaction and product performance.

Enhanced vendor dashboard with dynamic components, new features, and A/B testing, resulting in improved job management and higher vendor satisfaction.Integrated heatmaps and analytics for data-driven development, resulting in improved user experiences and increased engagement.Created several features to empower customers and reduce the support workload, resulting in improved customer self-sufficiency and a notable decrease in support requests

Improved test coverage by 65-75% for every feature and project, reducing regressions and acceleratingdevelopment iterations through the use of RSpec, FactoryGirl, Capybara, and SimpleCov.Collaborated with the senior software architect to create a tailored scheduling feature for medication administration, resolving client concerns with the previous static system. This enhancement enabled the effortless implementation of custom schedules for new instances, significantly improving client satisfaction.Spearheaded the development of a feature enabling users to edit medication orders while maintaining a comprehensive edit history. Effectively managed the scope, timeline, and engineering requirements for this project.

Built static websites based on mockups and implemented bug fixes on existing apps (Rails and Joomla).Built a turnkey e-commerce web app and brainstormed with clients to help create their MVP.

Installed computer systems, various accessibility programs and repaired computers.Trained and evaluated clients in program functionality.

Troubleshoot, repaired and built computers.Installed operating systems and recovered data from compromised Hard Disk Drives.