Christian Van Email & Phone Number

San Francisco, California, US

San Jose, California, US

• Collaborate closely as main liaison between Sales & Customers, and Product & Development teams, leading a 10-month project to build out the industry-leading Digital Accessibility Platform (with ADA compliance).
• Maintain 100% customer satisfaction score through answering approximately 15 support tickets daily within 30 minutes
• Reduce potential issues 3X by providing user feedback on new features to the engineering team
• Ensure new items are 100% ready for each product release cycle by performing daily testing
• Manage and support the new accessibility product
• Test and write integration documents for all 4 different LMS, as well as quick user guides for 3 types of users - Administrators, Instructors, and Students

San Jose, California, US

• Increase productivity by 4x for Sales team due to successful rollout of Salesforce CRM by ensuring it has all of the functionality needed by the team
• Roll out Salesforce CPQ for the Sales team to straight-line the quoting process, which helps reduce the wait time between Sales and Finance by around 60%
• Save over 30% of Finance’s time each month with implementation of QuotaPath which automates the commission process
• Reduce Legal’s review time by 40% due to planning and rolling out contract management software Lexion
• Perform endpoint management for over 120 devices using NinjaRMM, ensuring they are all 100% compliant and managed under the company’s remote policy
• Improve efficiency for customers by making it 5x easier for customers to find the support categories after support page redesign

• Collaborated with 6 engineers in building non-profit bidding application using JavaScript, Node.js, and MongoDB.
• Redesigned organizer homepage through removing 3 main buttons and adding more features to 4-column table usingJavaScript, Font-Awesome, HTML5, and Bootstrap to achieve streamlined UX.
• Integrated new Donate button on 100% of pages, allowing users to choose between 2 options, PayPal and Stripe.
• Developed 3 additional fields for users to edit their information on user panels by utilizing HTML5 and CSS3.
• Utilized Balsamiq Studio as the main wireframing tool between whole team, increasing design accuracy by 3X.
• Reported to scrum master during daily meeting to ensure 100% understanding of tasks assigned.

• Audited 10 - 15 new applications daily, reduced number of errors and missing documents to 0; performed 30 dailyrenewal tasks to ensure numbers are 100% correct and clients receive best benefits before calling customers.
• Designed new workflow to reduce claim reporting time by 33% and increased customers satisfaction by 70%.
• Followed up with claim 3 days after reporting, maintained 97% call back rate from adjusters.
• Answered 90% of daily incoming calls, improved customer’s booking rate by 4x.
• Called up to 25 customers per day, reduced late payments by 80%.
• Provided up to 20 quotes per week, verified information with customers, ensuring 100% accurate quotes.

• Resolved 5 formatting and 2 scripting errors to ensuring more responsive website using JavaScript, jQuery, HTML5, and CSS3; increased pull request frequency by 15%.
• Integrated Acuity booking system into front end platform using JavaScript, HTML5 and CSS3, enabling management of more than 5 tutors and over 40 classes.
• Redesigned booking page to 2-row and 2-column format with HTML5 and CSS3, increasing signups by over 400%.
• Maximized details and data collected from students by more than 3X using Formspree, HTML5 and CSS3.
• Developed 2 new features -- confirmation page and counting script for redirecting, using JavaScript and jQuery.

Santa Clara, CA, US

Alpharetta, Georgia, US

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General