● Collaborate closely as main liaison between Sales & Customers, and Product & Development teams, leading a 10-month project to build out the industry-leading Digital Accessibility Platform (with ADA compliance), automating LMS tasks 20x faster, now the 2nd most popular upsell of the platform with 50+ paying institutional clients● Maintain 100% customer satisfaction score through answering approximately 15 support tickets daily within 30 minutes● Reduce potential issues 3X by providing user feedback on new features to the engineering team● Ensure new items are 100% ready for each product release cycle by performing daily testing● Manage and support the new accessibility product● Test and write integration documents for all 4 different LMS, as well as quick user guides for 3 types of users - Administrators, Instructors, and Students● Reduce compatibility issues by 60% from testing new features on 4 different Learning Management Systems across 3 browsers

● Increase productivity by 4x for Sales team due to successful rollout of Salesforce CRM by ensuring it has all of the functionality needed by the team● Roll out Salesforce CPQ for the Sales team to straight-line the quoting process, which helps reduce the wait time between Sales and Finance by around 60%● Save over 30% of Finance’s time each month with implementation of QuotaPath which automates the commission process● Reduce Legal’s review time by 40% due to planning and rolling out contract management software Lexion ● Perform endpoint management for over 120 devices using NinjaRMM, ensuring they are all 100% compliant and managed under the company’s remote policy● Improve efficiency for customers by making it 5x easier for customers to find the support categories after support page redesign● Research and test 3 different SSO vendors to decide on a suitable solution for about 100 company employees ● Integrate over 250 apps to the new SSO vendor to ensure all accounts are SOC2 compliant

● Collaborated with 6 engineers in building non-profit bidding application using JavaScript, Node.js, and MongoDB.● Redesigned organizer homepage through removing 3 main buttons and adding more features to 4-column table usingJavaScript, Font-Awesome, HTML5, and Bootstrap to achieve streamlined UX.● Integrated new Donate button on 100% of pages, allowing users to choose between 2 options, PayPal and Stripe.● Developed 3 additional fields for users to edit their information on user panels by utilizing HTML5 and CSS3.● Utilized Balsamiq Studio as the main wireframing tool between whole team, increasing design accuracy by 3X.● Reported to scrum master during daily meeting to ensure 100% understanding of tasks assigned.

● Audited 10 - 15 new applications daily, reduced number of errors and missing documents to 0; performed 30 dailyrenewal tasks to ensure numbers are 100% correct and clients receive best benefits before calling customers.● Designed new workflow to reduce claim reporting time by 33% and increased customers satisfaction by 70%.● Followed up with claim 3 days after reporting, maintained 97% call back rate from adjusters.● Answered 90% of daily incoming calls, improved customer’s booking rate by 4x.● Called up to 25 customers per day, reduced late payments by 80%.● Provided up to 20 quotes per week, verified information with customers, ensuring 100% accurate quotes.● Communicated with Life Insurance Agent to generate new quotes, increasing referral rates by more than 3X.

● Resolved 5 formatting and 2 scripting errors to ensuring more responsive website using JavaScript, jQuery, HTML5, and CSS3; increased pull request frequency by 15%.● Integrated Acuity booking system into front end platform using JavaScript, HTML5 and CSS3, enabling management of more than 5 tutors and over 40 classes.● Redesigned booking page to 2-row and 2-column format with HTML5 and CSS3, increasing signups by over 400%.● Maximized details and data collected from students by more than 3X using Formspree, HTML5 and CSS3.● Developed 2 new features -- confirmation page and counting script for redirecting, using JavaScript and jQuery.