Answered multi-line phones and assisted clients in person. Created or updated Microsoft Excel spreadsheets for various office tasks. Assisted the HR and management teams with applicant interview scheduling, applicant sourcing, contact statuses, and documentation of new information for further review. Handled incoming and outgoing mail, documented incoming messages, created email correspondence, and forwarded to appropriate personnel in the office and other locations. Assisted the warehouse/shipping & receiving department with data entry, claims, and order processing when necessary. Acted as a part of the digital marketing/content creation team focusing on multimedia and social media content for multiple platforms. Assisted the E-Commerce team with incoming client inquiries, issues, and providing information to clients. Assisted the Supply Chain team with data entry and processing picking tickets and purchase orders. Responsible for assisting with or scheduling/set-up/coordinating of office events and related tasks. Responsible for ordering supplies for the office and receiving deliveries on a regular basis. Helped to create and organize team building events for co-workers and managers.

Position concluded in March 2020 due to the Covid-19 pandemic. Answered multi-line phones and assisted clients in person. Set up conference and training rooms for appointments when needed. Collected information to perform monthly office inventory duties to submit to the office manager. Created new Microsoft Excel spreadsheets to track and create information charts. Assisted the HR and Recruiting teams with applicant interview set-ups, contact statuses, and documentation of new information for further review. Assisted the Accounting and Media teams with financial information gathering and documenting. Assisted the Facilities Manager as necessary with scheduled visits by outside facilities employees. Handled incoming and outgoing mail, documented incoming messages, created email correspondence, and forwarded to appropriate personnel in the office and other locations, assisted other departments with data entry, and various other office duties.

Processed OHP/DHA applications, renewals, running eligibility.Created renewal and new application narratives for applications. Reviewed case programs, updating data collection, confirming incomes, authorizing passing criteria or fails, re-indexing documents to cases.

Answered phones and assisting customers via phone, in person, and email.Filed and organized documents, navigated computer systems and entered data.Tracked orders placed with companies, obtained statuses, and made courtesy calls to customers regarding order arrivals or delays.

• Processed orders and created paperwork for shipping and billing purposes.• Added and edited customers in the database.• Routed incoming calls on multiple lines.• Prepared invoices for mailing, including reconciling shipment and payment information.• Filed and organized documents both incoming and outgoing, including mail prep.

• Answered passenger calls collecting all necessary trip information for the permissible time period.• Communicated effectively with operations staff regarding scheduling or passenger issues.• Provided system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.• Completed data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.• Maintained up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.

• Took care of customer inquiries as it relates to Qwest product offerings, pricing, and billing. • Consistently exceeded established sales objectives by selling Qwest products and services. • Assisted Retail Store Manager in maximizing sales and profitability through focusing on key initiatives, store presentation, marketing execution, inventory management, customer service, lost prevention, risk management, and daily operational cost control.• Consistently placed and was rewarded for monthly sales contests and bonuses.• Performed at top 1% of company and was flown to Denver, Colorado for award ceremony.