Christian Wendel Email and Phone Number

Primære arbejdsopgaver:- Analysere, designe, optimere og skalere processer på tværs af Clever med henblik på at understøtte Clevers strategi- Optimere driften og styrke driftsledelseskompetencerne i Clever- Udvikling af Clevers Process Operating Model og underliggende værktøjer. ​- Konceptualisering og kvalitetssikring af nye ydelser fra Process Excellence teamet til øvrige teams i Clever​- Bidrage til den procesfaglige udvikling af kollegaer i Process Excellence-teamet- Ansvarlig for Process Excellence-teamets strategiske retning​

Lean | Procesoptimering | Driftsoptimering Ansvarlig for at skabe en mere procesorienteret organisation, samt at drive procesoptimering, driftsledelse samt eliminering af failure demand i Danmarks største fagforening og a-kasse med 270.000 medlemmer fordelt over 65 lokalafdelinger. Primære arbejdsområder:- at optimere processer samt drift i 3F med henblik på at skabe øget værdi og bedre serviceoplevelser for medlemmerne samt øget effektivitet.- at udvikle og implementere Business Process Management. - afdække og analysere failure demand og iværksætte initiativer til at reducere omfanget.- at træne ledere og medarbejdere i procesoptimering, driftsoptimering, og løbende forbedringer.- at udbygge og vedligeholde procesteamets værktøjskasse og -standarder.

Procesoptimering | Lean | Organisationsudvikling |Primære arbejdsområder:- At udvikle og drive optimeringsforløb for centrale processer med udgangspunkt i Kunde- og Pensionsservice. - At udvikle teamets værktøjer og standarder herunder en model for Process Governance. - At facilitere og drive udviklingen af databaseret Performance Mgt.

Leading process development and service quality improvements for service lines in Client Service Management Nordic across Nordic and offshoring countries (Poland, Hungary, India): identifying pain points and improvement opportunities, developing solutions and leading improvement executions in order to optimize productivity and/or improve quality of service delivery. Drive innovation initiatives through ideas implementation and defect prevention.

Working as Managing Consultant within Business Continuity & Crisis Management, and being member of the steering committee for the Business Continuity Institute Nordic Chapter. Within this job role I was the leading consultant responsible for consulting assignments end-to-end working on different organizational levels for clients in several business sectors.- Receiving consecutive top performance ratings on annual employee assessment reviews- Achieving consecutive top satisfaction ratings from clients leading to additional sales of services- Selected for IBMs Talent programmeSkills and Competencies:Team leadership and project management - Responsible for meeting assignment targets and leading assignment teamOpportunity generation- Growing business by contributing to incremental revenue through identification of additional opportunities and proposal developmentDesign and execution of Business Impact Analysis - Mapping of business processes, and identification of critical activitivities- Analysis of the qualitative and quantitative consequences of a disruption to the business processesDesign and development of Crisis Management and Business Continuity Plans- Establishment of plans for ensuring continuous operation of critical business functions in case of major business disruptions, including procedures for escalation and mobilization as well as Crisis Management roles and responsibilitiesCrisis Management Exercises and tests of Business Continuity Plans- Plan, execute and evaluate Crisis Management Exercises and tests of Business Continuity plansBusiness Continuity strategy development- Facilitating development of Business Continuity strategy, the strategic approach by an organization to ensure its recovery and continuity in the face of a major business disruptionsReview of Business Continuity Plans- Performing review and evaluation of the content, structure and general quality of Business Continuity Plans, including recommendations

Working as a Business Continuity Management Consultant mainly with financial sector clients and container shipping clients.