Christiana Kim Email and Phone Number

- Relocated to Houston in 2021 after supporting multiple locations in Midwest Region including Rush Street flagship and Water Tower Place (2017-2021)- Also supported Short Hills (Summer 2019) and New Store Opening at Somerset Collection (Fall 2021)- Shared product knowledge, brand story, and style expertise to promote brand awareness and delight clients with exceptional service- Exceeded both minimum and target senior-tier sales goals and KPIs on a regular basis- Added and maintained complete and accurate client profiles to build CRM database- Built and maintained loyal client relationships with regular follow-ups and 1-1 Personal Styling Appointments- Assisted with sales, floor, and business management, performing tasks such as coaching and training new hires, setting up daily contingency plans, resolving customer service opportunities

- Practical mastery of Excel, PowerPoint, PostgreSQL, Tableau, and Python for data analysis and visualization/presentation- Extracted and presented actionable insights that deliver business value from common data sources like Excel, CSV files, and SQL databases- Met with a data professional for 1-1 mentorship twice a week for personal, professional, and technical developmentRental Car Company Business Strategy - Capstone Project:- Cleaned, organized, and analyzed rental fleet data to make recommendations that optimize company revenue and costs- Developed a business strategy model with 3 unique ideas to achieve optimization- Designed a supplementary, interactive dashboard that allows further exploration of each vehicle's performance- Proposed strategies via compelling data storytelling in a live presentation for the company executives- Tech: Excel - INDEX/MATCH, pivot tables, data validation; PowerPointHouse Price Statistical Research - Capstone Project:- Explored and analyzed dataset of houses sold in Ames, IA in 2006-2010 to determine factors that drive sale price in order to better allocate investments into mortgage backed securities- Tested for statistical significance of basements and basement features on sale price- Presented research findings and recommendations in a live presentation for the investment bank team - Tech: Excel - independent sample t-tests; Tableau; PowerPoint

- Cultivated a world class shopping experience by serving customer needs at all points of service- Advised customers through well-versed product knowledge to drive sales and support the store in achieving all its KPIs- Communicated the latest promotions and events to customers to create excitement and drive sales- Reinforced customer loyalty by accruing customers' emails, consistently achieving top performance for email captures- Maintained clothing displays to world-class retail standards to elevate customer experience and propel brand

- As a member of the executive board: ran chapter meetings, made high level decisions, amended bylaws, created budgets, resolved conflicts, and planned events- Oversaw and collaborated with directors of philanthropy, service, and alumnae engagement to coordinate and execute events- Ran social media, increasing engagement and brand awareness, and raising follower count by an additional 200%- Directed and created additional photo and video marketing/recruitment content

- Documented all events hosted and attended by organization- Managed and updated all social media accounts including Instagram, Twitter, and Facebook- Increased social media publishings and engagement, resulting in a 300% follower increase- Leveraged marketing and social media knowledge to rebrand our organization with current and trendy appeal- Created Tumblr page to reinforce and market brand, as well as increase engagement

- Led executives and directors in planning and budgeting academic, service, recruitment, and social events for a council of 300 sorority members- Held members accountable to council practices and standards- Collaborated with leaders from the other Greek councils at UIC to foster diverse campus connections and amplify Greek life presence - Liaised with campus programs office to coordinate events that required venue reservations or other permissions

- Developed marketing initiatives for the council and its affiliate sororities, primarily focused around social media leverage- Managed social media accounts, increasing communications about council events and recruitment opportunities- Designed digital content for event and recruitment advertisement- Saw an increase in engagement and attendance as a result of marketing efforts