Product Support Specialist
Onrampit
Graham, North Carolina
• Gathered and read client materials including insurance manuals, rating manuals, and underwriting guidelines and analyzed for potential problems and requirements for implementation into BriteCore• Built client content into BriteCore using internal tools, software fluency, and basic Python programming knowledge• Provided end user training live during build days, through recorded demonstrations, and with written documentation of BriteCore processes• Developed reports for clients in Power Bi using prepared and unprepared datasets from client databases• Supported clients by providing swift troubleshooting and innovative solutions as needed during the implementation process and after they went live on BriteCore