Design/Develop software solutions by studying information needs, investigating problem areas, conferring with users,  studying systems flow, data usage, and work processes; following the software development lifecycle (SDLC).Determines operational feasibility of the business software applications by conducting analysis, problem definition, requirements and solutions development.Prepares a detailed development plan, implementation plan, deployment plan and users training plan.Ensures that all documentations (software requirements specification, database structure, systems manual, users' manual) that pertain to specific software application are produced and updated.

• Provides expert-level, Level 2 technical consultation, business analysis, implementation and support for CambridgeUniversity's English software products and web-based systems.• Engage with clients and third party vendors to determine business needs and implement those needs for system improvement.• Technical Writing - publishes technical documentations, instruction manuals and articles with the main goal tocommunicate complex, technical information more easily.•Develop, gather, and disseminate technical information amongcustomers, designers, and manufacturers.• Performs User Acceptance Testing of new software products and services as part of a wider testing team coordinated byCambridge University.• Analyses and ensures that any issues with the systems are efficiently resolved, to minimize disruption to the business lifecycle and user experience.• Provides dedicated support for software and web based systems after product implementation.• Ensures any repeat incidents are identified and escalated to ensure the appropriate resolution is applied.• Logs and tracks all queries and support calls in Cambridge English’s CRM system to keep the business regularly informedfor progress and resolution.

• 2nd level technical analysis and support of AT&T and DirecTV Dish services. • Remote access to customer’s receivers, satellite dish, and broadcasting.• Troubleshoots, escalates, and maintains the customers’ satellite dish TV service system.• Escalates severe technical issues to NET Broadcast engineers situated in the AT&T USA headquarters.• Applies advanced subject matter knowledge to complex business issues and is regarded as a business matter expert.

• Serves as the Level 2 technical consultant for international clients’ business needs specifically for their IT systems and infrastructures. • Level 2 escalation point, assistance, and trainings for Level 1 technical support engineers.• Systems administration, support, troubleshooting and maintenance of clients’ HP-UNIX servers.• Applies advanced subject matter knowledge to complex business issues and is regarded as a business matter expert.

• Level 1 technical consultant for clients primarily for pre-sales, system implementation and support of their IT infrastructures running on Linux OS.• Researches, identifies, analyzes, and tests technological alternatives that are deemed necessary for the business service delivery.• Implements Linux services on servers running the Linux operating system.• Responsible for documenting all support and/or implementation service activities using company mandated resources.