• Successfully managed over 100 outbound calls weekly to identify and qualify leads, contributing to a 20% increasein qualified leads month-over- month. • Utilized CRM software such as Slesforce, to track and nurture leads throughout the sales process, ensuring accurate follow-ups and lead management. • Developed and implemented effective email and social media outreach strategies that resulted in a 15% increase in engagement rates from potential clients. • Collaborated with the Alza sales team to refine sales pitches and materials, leading to a more streamlined prospecting process and better alignment with customer needs.• Participated in weekly sales training and workshops to enhance product knowledge and sales techniques, applying new strategies to outbound calls with measurable improvement in conversion rates.

• Supervised customer service operations, leading to increased team morale and resulting in a 20% increase in sales quarter over quarter • Led and mentored a team of over 5 employees, enhancing customer service and operational standards, directly impacting the store performance • Secured the top regional net promoter score, reflecting superior customer service and contributing to our stores regional acclaim.