Christian Baumgartner Email & Phone Number

Overland Park, KS, US

Olathe, Kansas, United States

Olathe, Kansas, United States

• Produced global technical training presentations, classes, and videos on wearable technology and device interactions, as well as troubleshooting techniques and customer case analysis
• Organized and conducted weekly team meetings with Team Leads, HelpDesk, SME’s, and Product Specialists
• Crafted, refined, reviewed, and maintained detailed and data-driven Product Support Cases in Jira for FQC escalation and engineering review to establish technical device disruptions
• Conceptualized and developed scripts and storyboards for Garmin product contentRegularly analyzed and provided critical feedback on online product content
• Reported on early Beta FQC issues from the forums to better investigate customer cases and resolution paths as they arose

Olathe, Kansas, United States

• Cultivated technical and functional expertise in a wide array of Garmin Outdoor, Wearable, and Fitness products
• Collaborated with HelpDesk and Authoring Teams to develop and refine Website content and interpret user data for product quality cases
• Interpreted engineering, quality, and HelpDesk responses to determine paths for additional investigation or case resolution
• Engaged in Outdoor Alpha and Beta testing on multiple product families to report to Garmin’s quality process and keep my team up to date on incoming features and developments
• Provided exemplary product support and service to customers, teammates, adjacent product segments, and trainees

Kansas City, Missouri, United States

• Wrote an average of 900+ metallurgical processing orders per week via data analysis and translation
• Regularly utilized PICS and Salesforce software to: - Generate daily AD HOC data reports - Open and resolve customer cases when necessary - Update a growing list of clientele
• Communicated with hundreds of high-profile customers in industries spanning from Aerospace and Automotive to Medical and Military daily
• Operated within ITAR, AS9100, and NADCAP certifications and requirements

Kansas City, Missouri

• Completed 1,700+ hours of national civic service with AmeriCorps, working to promote equity in under-resourced communities
• Served at Central High School as Attendance Coordinator: -Implemented attendance incentive events for 450 students, school-wide, as well as 50 students on focus lists -Used attendance-driven data to qualify students.
• Executed the following site-wide event: -Helped operate logistics for the MLK Day of Service, painting over 40 murals for Faxon Elementary School with 300 volunteers
• Mentored 10 students in English, History, and Government -Reached a minimum of 900 minutes of tutoring time with each -Tracked data and performed weekly entry for each -Participated in facilitated data reviews monthly

• Exceeded sales expectations by 140% monthly through diligence and persistence, elevating the store to one of the highest achieving branches nationally
• Developed a self-promotional sales strategy, topping the multi-faceted store leaderboard month after month consistently
• Increased persuasion, negotiation, consultation, and collaboration skills through customer relations, teamwork, and percipience
• Utilized situational awareness and customer rapport to upsell from low and mid-range price points to high-end and valuable items
• Learned and retained an immense amount of knowledge about every aspect of music from gear manufacturing and consumption to production and application

Lincoln, Nebraska

• Coordinated the accommodations and implementation of digital academic testing, assuring the successful advancement of tens of thousands of students
• Monitored various surveillance systems including Avigilon, Respondus, and AB Tutor and troubleshooted technical complications, ensuring consistent achievement
• Strategized and executed ways to streamline functionality and efficiency in the workplace while maintaining a positive and satisfactory environment for students

Lincoln, Nebraska

• Assisted in B2B transactions between HyVee management and vendors
• Expanded the consumer base of multiple local breweries and distributors
• Gained persuasive and communicative skills with customers while organizing and innovating displays, and repurposing materials
• Tackled manager designated jobs while also creating and executing personal projects

Bachelor Of Arts - Ba, English Language And Literature, And Film/Cinema/Video Studies

Education record