Christian Billiot Email & Phone Number

Austin, Texas, United States

Principal Operations Engineer with the Global SaaS Operations team responsible for maintaining production hosting environment.

Austin, Texas, United States

Austin, Texas Area

• Orchestrated complex enterprise wide infrastructure enhancements to improve security, stability and functionality• Gained extensive experience with troubleshooting, root cause analysis, security hardening, and networking protocols• Designed and Implemented PCI, CJIS, and EPA compliant network infrastructures• Coordinate and assist organizations with PCI, CJIS, and EPA audits and examinations• Worked with customers, and Account Managers or Business Development staff to Plan and budget future projects• Resource Management - Ensured scheduled projects and resources for timely completion• Established processes and procedures for developing, executing, and maintaining technology and security roadmaps• Product Development - define and create technology products to be implemented as projects across the entire customer base• Lead and was responsible for team resource allocation, review, and communication • Responsible for assisting in management of helpdesk team members reviews, training, and disciplinary actions• Performed final technical review and approval of all projects• Principal engineer responsible for building, configuring, and installing all hardware and software infrastructure

• Escalation and resolution contact for advanced customer issues• Developed policies and procedures designed to ensure the integrity of local area network or wide area network environments• Analyzed existing customer network and system procedures for efficiency and effectiveness• Part of a team responsible for improving DRBC capabilities and reduce execution time for plans developed with customers• Researched, recommended, and implemented improvements to business offerings

Austin, Texas, United States

• Designed and implemented company and client move from standard servers to virtual servers• Utilized open source technologies to virtualize servers, reducing customer hardware costs by 50% or more• Provided consulting, remote and on-site support as needed• Processed manual checks of server operations, network hardware, security assessments/reviews, backup viability tests and vulnerability as needed, and provide status reports, risk analysis and responses to resolve any issues• Supported large scale printer deployments for several engineering and print shop clients• Created and implemented internal KB highlighting best practices and solutions for customer impacting issues• Developed and maintained processes and procedures as needed for internal and customer documentation

Austin, Texas, United States

• Worked with engineering to generate 3D models of subdivisions, roadways, ponds, and commercial sites used for design evaluations and construction plans• Managed design department transition from AutoCad to Civil3D• Recommended, created, and implemented companywide standards of drawing templates to maintain consistency and style across all deliverable plan sets• Created training material and trained staff and engineering on Civil 3D• Responsible for implementing the move to the new Civil 3D software

Civil Engineering Technology/Technician

Education record