Christian Carpenter Email & Phone Number

Virginia Beach, Va, Us

Virginia Beach, Virginia, United States

As the Director, Strategy Advancement and Chief of Staff, I'm responsible for driving key strategic deliverables and leading the operating cadence for our organization. My role operates as a member of the leadership team and I will work closely with our senior leaders to optimize the operating model and ensure leadership effectiveness.I'm responsible for driving sustainable strategic planning and leading complex strategic initiatives in partnership with finance, omni-channel operations, strategy advancement and HR leaders to build organizational specific frameworks.

As the Director of Organization Effectiveness, our team is tasked with developing a comprehensive development strategy, aligned with the organization's objectives for multichannel distribution. Our team designs and implements onboarding programs for over 1000 career associates and contracted vendors annually and builds ongoing go-to-market learnings to support the dynamic needs of over 100,000 sales representatives and leaders. Our department leverages learner and sales analytics to provide our senior leaders insights on associate role readiness and remediation, ensuring our teams are performing at the highest level.Our department also deploys organizational change management for increased adoption of key initiatives, tools and process changes that can impact a large audience of internal and external users. We develop our leaders and associates in role-based skills as well as working with other departments to facilitate optimal team performance. Additionally, the team manages the federal requirements and compliance in a heavily regulated industry.Along with building new sales process and learning paths, our team has modernized the organization's learning content, by introducing AI generated simulations, adaptive learning and a more advanced Learning Management System. In partnership with our internal business, we've launched several significant tools and technology, which increased engagement and revenue. Additionally, our team has introduced new data that positions the Learning and Development as a business unit contributing meaningfully to the organization's ROI.

Virginia Beach, Va

In my role as a Market Manager, I had the opportunity to develop and recruit captive and external insurance agents. By putting the consumer at the center of what we do, our agents had the opportunity to close the gap in healthcare. During my time as a market leader, I was involved in strategic planning for a multi-channel distribution model, developing a deep understanding of the Medicare, Medicaid marketplace. I have experience with demographic research that best allowed data to guide our product development and experience with building partnerships across the industry and community. I regularly participated in the Joint Operating Committees (JOCs) of our major physician partners to develop mutual growth strategies and have negotiated with our community partners to create meaningful sponsorships.I've been a champion in culture-building initiatives, including serving as the co-chair of the Bold Goal initiative in Richmond and Tidewater. This cross-departmental group of leaders were charged to create better health in the communities Humana serves and find solutions for various social determinates of health. Not to lose sight of the importance of sales, I’ve worked with peers to create a holistic approach to sales strategy, which I was asked to share in several other states. Additionally, I've been lucky enough to lead our market as the well-being champion, promoting a spirit of competition and personal well-being.

Louisville, Kentucky Area

As a Sales Representative my primary responsibility has been to market and close sales for Humana’s health and financial insurance solutions. The tactics I’ve used have been traditional in nature using face-to-face, telephone and mail interactions, but social media efforts are expanding. Beyond the sale, I’ve had to manage account maintenance and customer touch points in order to ensure that membership retention and referral business stays consistent. I've also spent a great deal of time developing alliances with physicians, local businesses and community influencers.Being a highly skilled communicator has been my greatest asset in this role. I’ve been successful at translating complex industry discourse while remaining compliant within a federally regulated environment. Louisville has been a growing market, so I’ve had an opportunity to mature as a negotiator, developing strategic relationships that drive membership. I’ve also gotten the chance to use my marketing and graphic design skillset by developing member and physician focused materials. I’ve also been someone that has cultivated collaboration by being an influential leader to my peers, leading several sales-advancing initiatives.Throughout my time as an agent I’ve been entrusted to represent Humana in public seminars, town halls and national media for the Medicare and Affordable Care Act products. During 2013 Humana’s Executive Team embraced the consumer experience. I was asked to coach several senior-level associates and present to Humana’s Board of Directors on the consumer’s perspective when enrolling into a Humana plan. My efforts in developing agent-specific marketing materials contributed to Louisville’s 2013 Annual Enrollment being it’s most successful. I’ve routinely exceeded goals, ultimately being recognized as a 2014 President’s Club Qualifier. I have also been selected to participate in an internal mentoring program to prepare for management opportunities.

While in Corporate Communications I was primarily responsible for the design and maintenance of the associate intranet news content, the creation and scheduling of digital signage and development of several market-specific newsletters. Later my role transitioned into developing strategy for enterprise wide implementation of multimedia, social networking tools, and collaborative applications. I also led several cross-departmental committees that governed policy and process for the company's intranet, internal environmental efforts and collaborative tools. In the Internal Communications department I relied on a mix of visual and written communication skills that included proficient use of graphic design programs, the ability to develop traditional and new media, and an understanding of user statistics to participate in all stages of the communication process. My expertise in those areas eventually translated into leadership opportunities, representing the department in larger company initiatives.My initial accomplishments were internal victories in the form of increased web traffic, readership and technological advancements. As my career progressed, I was given the opportunity to influence company-wide initiatives, such as developing the social media properties for Humana's sponsorship of the National Senior Games and being responsible for the external contracts for Humana’s health care reform site ChangeNow4Heath.com. I was also named the business sponsor of the Microsoft SharePoint implementation, a tool that introduced search functionality, wiki information sharing and generated nearly 500 department focused team sites. Most proudly, I was an integral member of an internal environmental charge, which instituted a market-wide recycling program. The project reduced waste costs by 50% and contributed to Humana's listing on the Dow Jones Sustainability Index.

While in college I started a freelance company, doing work as a traditionally trained graphic designer and social media specialist. I was contracted by several companies, most notably Humana, and participated with projects like Aubrey’s Song Foundation, Operation Brightside, Blessings in a Backpack and the Angels Among Us Team for the Louisville Aids Walk. I was also the co-owner, writer and developer of The Golf Scene, an ad funded, locally distributed golf newspaper.

Worked on Louisville International Airport, and UPS hub. Served on team to evaluate employee satisfaction through survey, and later open discussion.

Masters, Communication

Comprehensive program with focus on digital, health, integrated and organizational communication. Graduated with a 3.83 GPA.

Bachelor, Art

Activities and Societies: Phi Kappa Phi, Magna Cum LaudeConcentration in graphite; related course work in graphic design; graduated magna.

Associate, Applied Science (Graphic Design)

Concentration in commercial design; graduated high distinction with 3.75 GPA.