Christian Cavello Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Aligned to the Customer Sales and Service strategy team, Christian works across a variety of industries to understand how to optimize their customer service and experience capabilities. This is achieved through capability and maturity assessments, cost reduction and technology improvements, and customer experience feedback strategy and implementation.

Chicago, Illinois, United States

Advising healthcare companies on their experience management needs, ranging from employee experience to patient/member experience via Qualtrics.

• Commercial Portfolio Strategy Consultant (Large commercial payer): Work closely with client senior executives to define the strategic path for-ward and build tactical road maps that account for market dynamics, address overall organizational objectives, and gain buy-in from essential stakeholders in establishing a 3-5 year portfolio strategy• Portfolio Implementation Consultant (Innovative healthcare tech. company): Worked closely with client senior executives to analyze and realign the companies entire product portfolio to a determined new strategy. This consisted of identifying areas of investment and determining whether existing products should be divested, harvested, maintained, or set to end of life. Additionally, assisted in the creation of the product governance structure and the change management that came along with it.

Eden Prairie, Mn

Customer Experience Consultant (March 2018-June 2019):• Implemented Voice of the Customer (VOC) programs across multiple teams in Optum and Rally complete with consumer feedback mechanisms, closed loop processes, and data reporting strategies• Demonstrated expertise as a research professional by obtaining a Qualtrics Certification• Created a streamline process between Optum VOC cross functional teams in regards to data transfer and visibility • Generated monthly packages that highlight the value measurement of the VOC team over time and highlight key statistics and health metrics for the clients we support• Produced weekly and monthly reporting dashboards for key business partners within Qualtrics with automatic distribution• Provided analytical support on client engagements and internal projects• Created and maintain project plans in an agile methodology for all engagement work streams in Microsoft Project, Excel, and Aha• Collaborated with marketing research partners to standardize documentation and project processes• Consulted key business units and new team members on our digital listening tool mechanisms and advise on which tool or tools were most appropriate per business caseUniversity of Minnesota Campus Liaison (June 2018- June 2019) • Coordinate recruiting informational sessions across multiple colleges at the University of Minnesota• Plan and help execute recruiting efforts at the Carlson School of Management Career FairWas a member of Optum’s Consulting Development Program (CDP). Associates are recruited for their ability to adapt quickly and succeed in challenging, ambiguous environments. Engaged in a full community of support, including mentors, managers, peers, and advanced training opportunities to extend their knowledge base and drive successful client work.

Richfield, Mn

• Analyzed data from secondary sources (vendor partners)• Assisted in creating models and theories regarding primary data • Manipulated data to inform clients on business needs• Presented out data to multiple strategic business units

• Analyzed data to help support forecasting decisions regarding the iPhone 8 launch • Ordered and manage inventory for mobile case vendors • Managed vendor relationships and timing on products and inventory levels • Analyzed and predicted promotional lifts

Richfield Minnesota

• Worked with marketing research vendors• Supported category, personalization, and loyalty research• Analyzed and create reports based off of primary research• Worked with survey software daily• Worked with Microsoft Excel daily creating charts and analyzing data • Attended networking and career building events