✓ Coordinate and facilitate day-to-day operations to ensure efficiency and compliance with company policies.✓ Act as a liaison between clients and the company, fostering effective communication and collaboration.✓ Maintain and improve operational processes and procedures.✓ Setup affiliate programs and handle all initial technical integrations with affiliate platforms.✓ Develop and maintain SOPs for client and team operations.✓ Take charge of financial operations, including… Show more ✓ Coordinate and facilitate day-to-day operations to ensure efficiency and compliance with company policies.✓ Act as a liaison between clients and the company, fostering effective communication and collaboration.✓ Maintain and improve operational processes and procedures.✓ Setup affiliate programs and handle all initial technical integrations with affiliate platforms.✓ Develop and maintain SOPs for client and team operations.✓ Take charge of financial operations, including invoicing and payments, and manage day-to-day administrative duties to ensure smooth operation.✓ Assist in the implementation of new systems or processes to enhance efficiency.✓ Generate reports and analyze data to identify areas for improvement.✓ Handle administrative tasks such as scheduling, record-keeping, and managing documentation.✓ Support the development and implementation of training programs for staff on operational procedures.✓ Respond to internal and external inquiries regarding operations.✓ Participate in meetings and provide input on operational strategies and goals. Show less

✓ Cross-functional teams Project Management in the LIMS system implementation in key corporate and government customers (food, biotechnology, cellulose, chemical, government and others) for laboratory and process management, ensuring significant gains in operability and reliability, optimizing implementation deadlines and costs.✓ Customer relationship management with focus on satisfaction and retention levels (UX experience), seeking a continuous relationship to improve Customer's… Show more ✓ Cross-functional teams Project Management in the LIMS system implementation in key corporate and government customers (food, biotechnology, cellulose, chemical, government and others) for laboratory and process management, ensuring significant gains in operability and reliability, optimizing implementation deadlines and costs.✓ Customer relationship management with focus on satisfaction and retention levels (UX experience), seeking a continuous relationship to improve Customer's business.✓ Methodologies, processes and procedures development doing better than yesterday.✓ Team Leadership and motivation, advising on the best practices for systems implementation. Show less

At Laborit (LAB), people don't just create products - we create positive changes that redefine our society and entire sectors. It is the diversity of our people and ideas encourages innovation and permeates everything we do, from amazing technology to the effort we put for the human, emotional and career development of each of us. At LAB, we are part of a whole that seeks to make the world better than we found it!New ideas can become products, services and experience and… Show more At Laborit (LAB), people don't just create products - we create positive changes that redefine our society and entire sectors. It is the diversity of our people and ideas encourages innovation and permeates everything we do, from amazing technology to the effort we put for the human, emotional and career development of each of us. At LAB, we are part of a whole that seeks to make the world better than we found it!New ideas can become products, services and experience and this requires a broad look to each step of the operation, development processes and care for each other.As an Operations Leader, I work on the development and monitoring of our products, lead projects to completion and ensure the quality of our processes. Also I work as the interface between engineering and product, and have a mission to ensure successful delivery, metrics and well-being for everyone.Responsible for sprint planning, review, daily one a one, keep the kanban and Jira boards updated, always using dialogue, empathy, surveys, write and plan tests and stories, taking care of the backlog, keeping minutes and aligning meetings with internal areas and customers.Additionally I will be responsible, together with CEO and Director, for the operation related to the Laborit internationalization this 2022 year, implementing our operation and offices abroad, in addition to support the acquisition of new businesses. Dreaming big! Always together! Show less

✓ Work close to the CEO to improve ways of working, professionalizing the company in order to achieve new business and new markets✓ Understanding all related areas listening to feedback's and finding ways to improve efficiency;✓ Optimize the company's operating strategic planning capabilities;✓ Monitor and analyze performance indicators, detect failures and propose innovative, fast and efficient solutions;✓ Execution of improvements through hands on leadership;✓ Be in daily… Show more ✓ Work close to the CEO to improve ways of working, professionalizing the company in order to achieve new business and new markets✓ Understanding all related areas listening to feedback's and finding ways to improve efficiency;✓ Optimize the company's operating strategic planning capabilities;✓ Monitor and analyze performance indicators, detect failures and propose innovative, fast and efficient solutions;✓ Execution of improvements through hands on leadership;✓ Be in daily contact with the operation, staff, and clients ensuring the best experience for everyone.✓ Engage, motivate and inspire the team. Show less

✓ Leads Generation (Workshops + Lectures+ Courses), Inbound Marketing and Performance focused on Non-Violence Education to Children and Teenagers;✓ Support to create from scratch the Company (in a one-year period, increased from zero to 210.000 interested users, turning to one of the Brazil references in the non-violence education;✓ Email Marketing campaign + organic content managing landing pages in order to convert leads;✓ Media plan creation and investment allocations based on… Show more ✓ Leads Generation (Workshops + Lectures+ Courses), Inbound Marketing and Performance focused on Non-Violence Education to Children and Teenagers;✓ Support to create from scratch the Company (in a one-year period, increased from zero to 210.000 interested users, turning to one of the Brazil references in the non-violence education;✓ Email Marketing campaign + organic content managing landing pages in order to convert leads;✓ Media plan creation and investment allocations based on ROI and CAC results;✓ Reports and results, identifying new opportunities. Show less

Developing and optimizing a Process Model starting from conceptual design to the implementation of related business solutions in Brazil and new subsidiaries.Driving business process commonality and harmonization globally across the company network.Identifying and driving business process improvements.Project Management for process and solution development.Change management and process documentation.Governance for processes and related new demands across… Show more Developing and optimizing a Process Model starting from conceptual design to the implementation of related business solutions in Brazil and new subsidiaries.Driving business process commonality and harmonization globally across the company network.Identifying and driving business process improvements.Project Management for process and solution development.Change management and process documentation.Governance for processes and related new demands across the company.Interacting with global and intercultural project team employees from different geographical areas and functions as well as external consultants and orchestrating a global network of business experts and key-users.Active end-to-end business value management and communication with business owners.Supporting the subsidiaries (12 branches in Brazil) in improving maturity level related to process discipline and solution usage in order to achieve their operational goals. Show less

Create and ensure Customer value and satisfaction through an efficient service delivery.The main purpose is to support service sales directly or indirectly via the unit resources and to understand and align to overall processes, models and strategies.The delivery responsibility is for two important deliverables, SUM (Software Update Management) and PAS (Proactive Support), as below:1. Preemptive Support Services (PRS) to ensure a more proactive support in order to… Show more Create and ensure Customer value and satisfaction through an efficient service delivery.The main purpose is to support service sales directly or indirectly via the unit resources and to understand and align to overall processes, models and strategies.The delivery responsibility is for two important deliverables, SUM (Software Update Management) and PAS (Proactive Support), as below:1. Preemptive Support Services (PRS) to ensure a more proactive support in order to anticipate potential problem areas so as to minimize the number of emergencies / critical network incidents.2. Key Events (KEE) responsible for the delivery (services + hw) related to the success of a Key Event such Brazil 2014 World Cup, Mexico 2015 Formula 1, between others. The main goal is to provide the best in class services to the customers related to those events maintaining the high class network quality.3. Responsible for the database Data Management Program (DAMA) with detailed knowledge about Ericsson installed base (HW and SW) to support Customers to improve their networks. Show less

Responsible for marketing and sales with Ericsson optical solutions in all Latin America reporting directly to Ericsson Headquarters in Stockholm – Sweden.Sales partnership with key accounts areas (KAM’s) with other Ericsson solutions.New customers business developments.Technical - commercial proposals, development of national and international business partners.Responsible to share, inside the company, the concept of optical fiber networks (training… Show more Responsible for marketing and sales with Ericsson optical solutions in all Latin America reporting directly to Ericsson Headquarters in Stockholm – Sweden.Sales partnership with key accounts areas (KAM’s) with other Ericsson solutions.New customers business developments.Technical - commercial proposals, development of national and international business partners.Responsible to share, inside the company, the concept of optical fiber networks (training, presentations, workshops, etc). Show less

Responsible for financial and physical management in mobile/fixed implementation projects to Brazilian customers.Responsible for the interface between Ericsson and the Customer, since contractual signing until receiving the final invoices.Management weekly reports to perform a business control and official feedback.Acting as webmaster, responsible for the intranet PMO homepage.PMI preparation.