Christian Rick Email & Phone Number

Louisville, Kentucky

• Review, analyze, document and apply critical thinking skills to interpret customer concerns. Determine what they are appealing; identify the root cause, what regulations need to be applied, and what processes need to be followed to resolve the concern. • Produce a case quality production rating of 95% or better through each quarter.• Achieve a production metric of .86 or more cases worked per hour while working in a time sensitive atmosphere and maintaining outstanding customer service.• Successfully process appeals at a fast pace and high quality while meeting CMS guidelines and time expectations.

Louisville, Kentucky

• Zone merchandise, conduct price changes, set and maintain weekly ad signage, perform price/SKU look-ups, set and maintain planograms. • Search for and pick items in store that have been ordered through the online website. Package and ship items to the appropriate customer. Process damages, return to vendor items, and transfers. • Lead others to achieve daily and weekly goals for the department and overall company.

Simpsonville, Kentucky

• Recruit, hire, train and schedule part-time staff, volunteers and officials. • Coordinate, schedule and supervise athletic events and activities. • Prepare equipment and facilities for athletic events. • Assists in administrative duties by collecting fees for events, updating the organization’s website and sending out updates through OneCall and Constant Contact, answering telephone calls, organizing records/files, and filling out bi-weekly payroll sheets.

Louisville, Kentucky Area

• Assist in recruiting, supervising and training 100+ officials/event assistants. • Assist in the coordination of game schedules and tournament brackets for 31 intramural events. • Participate in the creation and management of Social Media accounts (Twitter and Instagram). Market events through media and promotional giveaways to increase participation.

Focused on studying Sport Administration and gaining experience in Sports Event and Facility Management.

Supervise the Student Recreation Center as well as the HSC facility. Partake in the upkeep of the facilities and maintain an organized, clean fitness environment. Supervise the front desk checking in members and checking out fitness equipment. Assist in the coordination and supervision of special events held at the Student Recreation Center.

Master’S Degree, Business Communication/Concentration In Organizational Leadership

Bachelor Of Science (B.S.), Sport Administration/Management

Activities and Societies: IntramuralsStudied Sport Administration focusing on Marketing, Legal Aspects, Facility Management and various.