With 3 years of experience under my belt, I thrive in crafting seamless guest journeys and exceeding expectations. As a Reservations Lead, I leverage my strengths in building rapport, mastering CRM tools, and collaborating with guest services and property managers to ensure every stay is exceptional.My Expertise:Mastering reservations: From inquiries and leads to confirmed bookings, I handle all communication with guests via phone, email, and OTAs, ensuring clarity and efficiency throughout the process.CRM Champion: Utilizing CRM tools to their full potential, I optimize workflow, track leads, and personalize guest experiences, all while driving results.Collaboration: My collaborative spirit bridges the gap between reservations, guest services, and property managers, ensuring guests receive seamless and consistent service.Rapport Builder: Consistently complimented for my friendly and helpful approach, I build genuine connections with guests, turning bookings into memorable experiences.My goals:I'm passionate about exceeding expectations and contributing to a thriving hospitality environment. My aim is to leverage my skills to build a successful career in guest reservations, ultimately landing a role with a prominent company where I can make a lasting impact.Would love to connect! Feel free to email me at christianeeemae.griego@gmail.com ✉️