Christiane Lima Email and Phone Number

Assigned as key position on customer project at national and international clients such as: Algar, Claro, Tim, Telefonica (Vivo) and Vtal integrating, configuring, and solving problems regarding 5G, Smart Cities, Cloud, Access Control, Digital Identity, Infrastructure, Energy and environment, Public mobility, Protection and Public Security and Cyber Security.Assigned as key position on Vivo Open Ran (ORAN) project as Core/Virtualization Consultant

Fast Restoration Team (FRT) is in charge of managing First Level Incidents for NEC customers. In charge of the whole control and support of the First Level Major Incident, establishing communication between the involved parts, being the main liaison between the Regional Contact Center (RCC) team, the local Service Manager (SM), the Assigned resource in the Country Unit (CU) and the product manufacturer or supplier in order to provide customer resolution

Advised key account managers in aligning sales process and commercial proposals with global guidelinesChaired a project launch plan of the cutting-edge Digital Printing Miniline by providing strategic initiatives and scrutinizing the market for launching a new productConsolidated the value add and cost estimate to support product decision and preliminary and final target settingDocumented the go-to-market strategy to develop the long-term competitive positioning and strategic directionDrove the innovation deck on in-depth knowledge and understanding of the market dynamics

Addressed 150+ lectures about RPA strategic initiatives at RPA Congress MG 2019Advised 45+ partners on both short- and long-term RPA strategy tacticsConveyed sales techniques to 175 representatives at Convenção de Vendas e Serviços 2020 TOTVSEnabled 10+ partners in certification resulting in 25% increase in licensed developersIncreased the RPA knowledge sharing by 20% on 48+ partners over just 6 monthsMobilized Brazil wide partners-specific projects with demos, trials, POCs, bot-a-thons and workshops

• Taught technical trainings through different methods and languages, such as English, Portuguese and Spanish, applying best-in-class delivery skills, ensuring the learning of the new subjects and hands-on demonstrations• On-the-job simultaneous interpretations of IT trainings in real contexts from English to Portuguese (Brazil)• Investigated the client’s technical demands to define the flow of trainings and plan the schedule• Developed and customized the support training material so that costs could be reduced • Supported the developed new business opportunities over a 35% margin gain• Approached the knowledge of:⇨ Huawei Cloud: FusionSphere OpenStack⇨ Huawei CloudEdge: CloudOpera CSM, CloudUDN (Unified Data Node) and CloudUGW (Unified Packet Gateway)⇨ Huawei IT Infrastructure: - Server – FusionServer RH Series Rack Servers, FusionServer E Series Blade Servers (E9000 Converged Architecture Blade Server)- Storage – Hybrid Flash Storage (OceanStor 5300/5500/5600/5800 V3 Storage Systems)⇨ Huawei Wireless: MBSC6910 (GU), MBTS 3900/5900 (GUL)⇨ Huawei 5G Core Network: Core-CP and Core-UP⇨ Huawei 5G Radio Key Technologies and Network Deployment: Massive multiple-input multiple-output (MIMO)

Acted as customer liaison for UDC in a Box (UiB) project in 5+ Latin America countriesExecuted customer acceptance testing during 4 months achieving 100% accuracyDesigned product configuration, integration, and testing to all Unified Data Management(UDM) product design deliverables are prepared for Database solutionand project milestonesCreated and validated troubleshooting customer procedures to fix customer bugs and improve the current design implementedSupported customer team during verification and validation of the User Data Consolidation (UDC) design

• Pre Sales activities for Cloud Solution, supporting technical offers for customers as Telefonica and Tim Brazil• Developer and instructor for Telefonica Unica project• Technology & Security Consultant in TELCEL MX for UDC 2G/3G + IMS + VoLTE project • On-site customer consulting supporting more than 13 clients and partners such as: AMX, Antel, Claro, Entel, Etecsa, Movistar, MTN, Oi, Telcel, Telefonica, VIVA and VIVO; in locations such as: Brazil, Chile, Dominican Republic, Germany, Guatemala, Mexico, Panama, Peru, South Africa and Uruguay• Responsible for delivery and customer acceptance as well as identifying business lead generation opportunities through add-on sales to be presented to decision-makers• Reported the updates to the client’s top management and guiding customer’s business interface as a consultant• Served the customer needs over the design, planning and implementation of Telco VNF (vUDC), Mobile Softswitch Solution (MSS) and UDC in a Box (UiB) solutions by working as a key interface between the local and global teams, such as Chinese, Guatemalan and Mexican• Enabled presales teams by providing technical knowledge which impacted commercial relevant decisions• Created and validated troubleshooting customer procedures to fix customer bugs and improve the current design implemented• Performed KPI analysis for Database and Telecommunications solutions, ensuring ongoing quality and delivery capability growth of the network• Planned, created and coordinated the ATP’s for VoLTE (Voice over LTE) E2E test book• Integrated and tested the E2E call scenarios for VoLTE end-to-end solution

• On-site customer consulting supporting more than 13 clients and partners such as: AMX, Antel, Claro, Entel, Etecsa, Movistar, MTN, Oi, Telcel, Telefonica, VIVA and VIVO; in locations such as: Brazil, Chile, Dominican Republic, Germany, Guatemala, Mexico, Panama, Peru, South Africa and Uruguay• Reported the updates to the client’s top management and guiding customer’s business interface as a consultant• Investigated the client’s technical demands to define the flow of trainings and plan the schedule• Developed and customized the support training material so that costs could be reduced • Taught technical trainings through different methods and languages, such as English, Portuguese and Spanish, applying best-in-class delivery skills, ensuring the learning of the new subjects and hands-on demonstrations• Supported the developed new business opportunities over a 35% margin gain• Mastered the knowledge of Mobile Switching Solution (MSS), Cloud VoLTE and Evolved Communication and User Data Consolidation (UDC) solution (including the nodes CUDB, HLR, HSS, PG-NGN)

• Managed the business and technical knowledge transfer within the organization evangelizing the customized customer processes and procedures• Customer consulting on site supporting more than 4 clients in locations such as: Brazil and Mexico• Developed strategies and trainings to assist the engineers in technical certification purposes• Assigned as key position on customer project at national clients such as: Claro, Telefonica (Vivo) and Tim and international as Amx and Telcel, reporting the updates to the client’s top management and guiding customer’s business interface as a consultant• Integrated, developed data transcripts, configured and solved problems regarding Telecommunication solutions such as: Wireline network, Mobile Core network and Subscriber Data Management, analyzing the KPI measurement about product and technology implemented• Leaded a 20-person team to build capability to elaborate complex configurations of Telecommunication equipment and Telephony solutions for Virtual Configuration Center (VCC) and Network Configuration Center (NCC) projects for Tim Brazil• Collected and analyzed acceptance tests between different suppliers before the commercial launching of Telecommunications services• Designed new projects for telecommunication services such as: incrementing the nine-digit numeration, upgrade of MSC, subscriber migration, resilience and MSC in Pool (MiP)• Managed the business and technical knowledge transfer within the organization evangelizing the customized customer processes and procedures• Analyzed KPI measurement about documentation delivery of new integrated nodes

• Developed strategies and trainings to assist the engineers in technical certification purposes• Integrated, configured and solved problems regarding Telecommunication solutions such as: Mobile Core network and User Data Consolidation (UDC)• Leaded a 20-person team to elaborate complex configurations of Telecommunication equipmentfor Virtual Configuration Center (VCC) and Network Configuration Center (NCC) projects for Tim Brazil carrier• Collected and analyzed acceptance tests between different suppliers before the commercial launching of Telecommunications services• Designed new projects for telecommunication services such as: STFC, incrementing the nine-digit numeration, upgrade of MSC, subscriber migration, resilience and MSC in Pool (MiP)• Analyzed KPI measurement about documentation delivery of new integrated nodes

• Integrated, configured and solved problems regarding Telecommunication solutions such as: Siemens PABX, HP printers and CISCO switches• Monitored the outsourcing team to implement the Telecommunication equipment • Collected and analyzed acceptance tests between different suppliers before the commercial launching of Telecommunications services• Implemented and managed the printed outsourcing, data and voice network (Cisco PABX)• Participated in the SAP ECC 6.0 implementation between ELEB / Embraer aerospace companies

• Leaded a 10-person team to elaborate the configuration of Fixed Telecommunication equipment (ELL, ERL and ELI)• Verified and prepared data transcripts files for Wireline network• Analyzed KPI measurement about documentation delivery of new integrated nodes

• Verified and prepared data transcripts files for Wireline network (ELL, ERL and ELI)• Analyzed KPI measurement about documentation delivery of new integrated nodes