Christian Geist, Pmp Email & Phone Number

San Diego, California, United States

San Diego, Ca

Implemented the Net Promoter Score (NPS) program to measure the customer experience with products & services.• Led strategic planning, definition of KPIs, and executed plans for a new Voice of Customer program. Managed a technical team of analysts and a programmer and partnered with outside consultants.• Defined and implemented the B2C and B2B customer experience strategy for data collection, analysis, and ongoing reporting to Sales, Marketing, Engineering, and Service to measure customer sentiment. • Managed cross functional teams to execute program objectives. Defined project scopes, created plans, managed requirements and expectations to ensure deliverables are on time and within budget.

San Diego, Ca

Managed the reporting application for the Service organization and worked on improving reporting solutions. • Led process and system improvement projects. Developed and managed systems and project budgets in excess of $750,000. Developed detailed project plans for multiple simultaneous projects. • Managed build out of the Service reporting application, working with datasets from 10 unique sources. Solution provided end to end visibility on customer touch points from registration, to call and repair centers. • Accountable for application support for 200 system users. Supervised 10 onshore and offshore resources for programming and end user technical support. Liaison between management, personnel and internal clients.

San Diego, Ca

Streamlined and standardized supply chain processes and forecasting to improve efficiencies and productivity. • Collaborated with Sales, Marketing, Logistics, and Manufacturing to analyze processes and system flows to standardize as well as simplify operations to achieve better on time delivery of products. • Established metrics and created reports to assess the volatility of demand and supply. Investigated and addressed demand volatility causes to minimize out of stocks and to improve supply planning. • Implemented a ticketing system (Remedy) to systematically capture requests for internal model setups in SAP. Enabled visibility on number of requests, back log, and turnaround time to effectively manage the operation.• Outsourced the Data Management activities. Supported the third party to get setup and provided guidance during the transition time. Defined reports and KPIs to monitor the performance of the third party.

San Diego, Ca

Planned VAIO factory layout, defined manufacturing processes and systems to mass produce 10k units per day. • Planned production floor layout and line design from inception to implementation. Worked in conjunction with business planning to understand forecast and demand fluctuations to ensure appropriate capacity. • Managed mass production of VAIO computers and introduced new models 3 times per year. Worked in conjunction with design team to evaluate “design for manufacturing” product aspects. • Developed and implemented process and system changes to transition from line to cellular manufacturing for the conversion from mass-production to custom-to-order and build-to-order requirements. • Managed projects to convert operator assembly instructions and unit tracking cards to a digital format, eliminating all paper from the production floor which resulted in significant productivity improvements.• Defined requirements for in-house developed system to track units through the different assembly stages, print labels on demand based on unit configuration, and scan components during assembly for validation purposes.

Ba/Bs, Industrial & Systems Engineering

Master In Business Administration