Application Infrastructure Technical Support role focused on supporting application team's servers, server resources, firewalls, load balancers, and access. This also includes configuring IIS websites and the use of Windows/Linux command lines for planning and troubleshooting application server builds. Currently leading and participating in the following ancillary projects:- Creation of SQL Database to store Infrastructure data- Front End application building in C# to store/view data related to an Application’s Infrastructure.- Created Ansible playbook for automating IIS site creation- Configuring Load balancers in F5 to balance server load when running applications for numerous users.- Infrastructure process time analysis- Integrating more efficient alternatives to existing processes for more prompt work deliveries- Documentation, training, and delivery of new process- Presentation creation and coordination for delivering projects to directors and managers- Project planning and management

IT Service Management position focused on evaluating potential impact to Applications made by Infrastructure changes and coordinating requests to minimize impact. Managed Problem Investigations for ongoing incidents. Also used Remedy Smart Reporting tool to create data visualizations and analysis for corporate metrics.

Information Technology Service Management internship. Performed data analysis and reporting of IT Service Management metrics. Created training videos for use of an ITSM tool named Remedy.

Family-owned business specializing in lawn maintenance, tree work, and moving.

Performed reimaging of servers. Assembled and disassembled printers, servers, and scanners along with creating technical documentation of the process.

Customer support position specializing in retaining customers who were planning to leave DirecTV by identifying customer’s pains and providing a resolution. Work also included recovering customers who left DirecTV by creating value in the service. Trained new associates and addressed call escalations.