Director - Interactive Learning Apps - Global Clients & Markets
Toronto, On, Ca
I led a program that designed, created and rolled out two interactive digital learning apps/experiences to help our people improve the client experience and grow the firm. Our apps were used in 70+ countries by 20,000 people p.a. with sustained, consistent year on year usage and impact achieved. Importantly, many of our users voluntarily participated. Authored two white papers on engaging staff and influencing behaviours, as well as advised clients on what we’ve learned and how it might help them. Featured : Harvard Business Review (US), Financial Times (UK), Training Magazine (US), IABC (US), Financial Review & ABC Radio (Australia). Speaker : Gamification Sydney 2016, Techlearn Conference 2020 (US), Gamicon 2021 (virtual).