Christian S. Email & Phone Number

Mesa, Arizona, United States

* Created and maintained comprehensive documentation for internal company assets, including procedures, how-to guides, and runbooks, ensuring a standardized and accessible knowledge base.* Conducted regular reviews and updates of existing documentation to align with evolving company processes and industry standards.* Orchestrated cross-disciplinary collaboration initiatives, working closely with skilled teams from diverse departments to enhance the overall experience for staff, leadership, and members.* Established and fostered strong working relationships with teams across the organization, facilitating effective communication and information-sharing channels.* Utilized SolarWinds monitoring tools to proactively identify and address system, server, and network issues, ensuring near-perfect up-time for critical operations.* Collaborated with the IT team to develop and implement response protocols based on SolarWinds alerts, minimizing resolution times for critical issues.* Conducted in-depth analysis of SolarWinds-generated reports to assess system performance, identify trends, and recommend optimizations, resulting in consistent '5 9s' (99.999%) uptime.* Designed, created, modified, and deployed Active Directory Folder Security Groups, Group Policy Objects, and Distribution Groups/Lists to regulate access to critical resources, ensuring strict compliance with financial industry standards and regulatory requirements.* Served as the Subject Matter Expert (SME) for Quest KACE SMA (Systems Management Appliance) and SDA (Systems Deployment Appliance), playing a pivotal role in the successful implementation and optimization of these systems.* Acted as the primary point of contact for troubleshooting, customization, and optimization of Quest KACE solutions, contributing to a 25% improvement in system efficiency.

Mesa, Arizona, United States

* Assumed the dual role of a Service Desk and NOC System Administrator, demonstrating versatility in handling both end-user support and network/systems monitoring and maintenance.* Served as the Subject Matter Expert (SME) for the Service Desk Plus Ticketing System, overseeing its implementation, customization, and day-to-day administration.* Customized and configured Service Desk Plus workflows, automating routine processes and improving incident resolution times by 20%.* Acted as the primary point of contact for troubleshooting, providing advanced support to users and resolving escalated issues related to the ticketing system.* Provided Tier 1 and Tier 2 technical support to end-users, resolving complex hardware and software issues in a timely and efficient manner.* Conducted training sessions for Tier 1 support staff, sharing insights into problem-solving techniques and advanced troubleshooting strategies.* Responded to service desk tickets and calls, consistently meeting or exceeding service-level agreements (SLAs) for issue resolution.* Demonstrated expertise in Windows operating system, Microsoft Office Suite, and various software applications, assisting users with installation, configuration, and usage.* Played a key role in the planning and execution of system upgrades, patches, and migrations to enhance overall system performance and security.* Documented and maintained standard operating procedures (SOPs) for both Service Desk and NOC operations, contributing to knowledge sharing and team development.

Chandler, Az

* Delivered comprehensive technical support across all tiers, including Tier 1, Tier 2, and Tier 3, ensuring prompt issue resolution and customer satisfaction.* Provided in-person support in a service center, addressing hardware and software issues, conducting diagnostics, and facilitating repairs or replacements as necessary.Supported and maintained IT infrastructure in Data Center environments, handling complex issues related to servers, networks, and data storage systems.* Designed detailed workflows and documentation for deployment processes, ensuring consistent and efficient procedures for new system rollouts.* Managed VMware virtualization technologies, including the deployment of virtual machines, resource optimization, and troubleshooting to maintain high availability.* Played a key role in managing and maintaining an extensive virtual server environment by utilizing VMware vSphere in an Enterprise Data Center.* Consistently achieved and surpassed Service Level Agreements (SLAs) for both project delivery and ticket resolution, demonstrating a commitment to timely and efficient service.* Collaborated with procurement and IT teams to facilitate the smooth integration of new computers into the inventory, ensuring timely availability for deployment.* Managed and configured security software solutions, including BitLocker, McAfee Encryption, and proprietary tools/software, to fortify systems against vulnerabilities and potential security risks.

Union, New Jersey

* Provide retail merchandising coverage within designated retailers and assigned territory.* Partner with store management to execute successful, client-driven merchandising and sales activities.* Proactively identify opportunities for our clients and share competitive knowledge, best practices and obstacles.* Complete all daily reporting accurately and timely each day.* Engage in necessary communication to be successful including team calls and dynamic training programs and presentations.

Montclair, Nj

* Spearheaded a cost-saving initiative that resulted in a 70% reduction in expenses by strategically updating hardware infrastructure to more customizable systems.* Conducted a thorough analysis of existing hardware configurations and identified opportunities to transition to more cost-effective and customizable solutions.* Provided hands-on technical support by walking customers through the installation process of applications and computer peripherals.* Demonstrated exceptional communication skills to guide users with varying technical expertise levels through step-by-step installation procedures.* Assisted customers in troubleshooting issues related to software installation, ensuring successful outcomes and a positive user experience.* Delivered exceptional functional and technical support by troubleshooting and diagnosing hardware and software issues for a diverse range of systems, including desktops, laptops, WAN, LAN, and remote systems.* Played a key role in the design and implementation of an archival system for business documents, contributing to improved organization and accessibility of critical information.* Conducted the installation and removal of PC software, hardware, and peripherals, ensuring the seamless integration and operation of computer systems.* Installed and configured operating systems, drivers, and application software on desktops and laptops, ensuring compatibility and optimal performance.* Assisted end-users with the setup and troubleshooting of software applications, providing clear and concise instructions for user-friendly experiences.* Offered on-call remote troubleshooting services to address technical issues, ensuring a rapid response to urgent situations outside standard business hours.

Vauxhall, New Jersey

* Created training guide for new users that increase user retention rate by 55%.* Increased customer traffic by 60% by offering comprehensive troubleshooting for software and hardware. * Conduct consumer facing activities - demonstrate key features, assist customers with setup of devices and troubleshoot issues.* Conduct product training and knowledge transfer for sales reps to facilitate customer engagement and sales.* Manage performance against established sales goals.* Build brand presence through interaction with the retailer through merchandising, display maintenance and some POP and plan-o-gram compliance.* Maintain knowledge of all client products in order to be a subject matter expert onsite.* Make a significant impact on sales and improve the customers' buying experience.* Demonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgment.* Complete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines.

Springfield, New Jersey, United States

* Offer food choices and beverages to consumers. * Preparing food and beverages as required by store and health safety standards. * Engage consumers and share key messages about the client's products. * Perform Cleaning duties to keep equipment and location sanitary.

Watchung, Nj

* Assist customers with merchandise to their vehicles. * Unloading and loading of merchandise from distribution trucks. * Assist customers with selecting merchandise. * Keeping shelves stocked and organized. * Customer service and Plano-grams.

Watchung, Nj

* Provide exceptional and efficient customer service to patrons throughout the store. * Maintain knowledge of a fast-paced and ever growing industry and relay that information to the patrons.* Keeping the shelves stocked and organized, while keeping the store clean and professional. * Assisting patrons with purchases and exhibiting excellent customer service.

Watchung, Nj

* Assist customers with selecting merchandise for their needs. * Repairing computers for clients in a timely and orderly manner. * Keeping shelves stocked and area clean. * Assisting clients with purchases. * Exhibiting excellent customer service.

Bachelor Of Science - Bs, Cloud Computing

Associate Of Arts And Sciences - Aas, Game And Interactive Media Design

Game Design Development is a comprehensive two-year program leading to an Associate in Applied Science degree. The program introduces.

A+ Fast Track Certification Course

Full Stack Web Development Certification, Computer Software Engineering