Christian Harney Email and Phone Number

During this tenure, I collaborate with BJs wholesale clubs to schedule drivers appropriately to complete as many stops as possible within respective service hours. I organize, plan and schedule Bjs club deliveries in Massachusetts, Rhode Island, New York, Connecticut, and Maine. I develop the flexibility to find drivers and other things to perform after Bjs clubs cancel deliveries to maximize available hours of service.●​Examined routes between the BJS warehouse and the BJS clubs, boosting driver efficiency by 40% and allowing drivers to complete more deliveries successfully.●​Interacted with drivers personally, acknowledging their opinions and addressing concerns, minimizing driver turnover by 50%.●​Engaged with drivers during the documentation review and drug and alcohol testing stages of the onboarding process.●​Supervised a fleet of 40+ vehicles and delivered goods to clients 99% of the time.●​Partnered with team members to administer a multi-million dollar client account, with keen focus on generating revenue and maximizing resource efficiency.●​Ranked and awarded as Cowan Systems' top fleet managers for monthly turnover, on-time performance, accident rates, and utilization rates consecutively.

During this role, I evaluate insurance industry trends by paying attention to rivals as well as assessing companies with high rates and competitive areas for state farms. I create and implement marketing strategies to compete with other individuals/insurance companies. I answer inbound calls and assist clients with life and health policies. I identify prospective clients and pursue leads. I develop and maintain strong, professional relationships while ensuring clients receive superior customer service. I accomplish revenue goals by upselling services and advising customers of new products. I prepare quotes for coverage rates and stay up to date on current products and services offered by State Farm.●​Efficiently communicate with clients to understand needs and meet objectives.●​Devised effective plans and strategies and led the office in the sales.

During this job role, I facilitated renting out of vehicles to customers. I provided customer support in person and over the phone by answering queries and providing information on different cars on offer. I reviewed client documents and made copies of IDs to ensure customers met qualifications. I managed insurance replacements by liaising with customers and the body shop. I forecasted weekly rentals, maintained records on rented cars, and coordinated logistics of vehicles on the lot. I ensured compliance by adhering to company policies and procedures.●​Successfully managed the branch alone within the first two months.●​Increased sales by upselling insurance offered by Hertz.

During this role, I delivered support to team of between two and seven members and collaborated with mentor and business leads to successfully coordinate projects. I conducted cold calls and followed up on leads to ensure sales targets were met. I analyzed and maintained accurate customer relationship management (CRM) software. I attended project meetings and contributed to strategies to improve the service experience.●​Gained knowledge and skills of processes involved in conducting face-to-face business.●​Successfully closed multiple accounts to enroll new customers in Aflac.●​Efficiently complete between 100 and 200 cold calls daily.●​Obtained Insurance License.

Assisted manager with monitoring and managing store inventory levels to maximize store efficiency. Coordinated logistics of incoming and outgoing inventory. Engaged customers in conversation and listened to their needs. Utilized selling techniques to match needs with products. Learned what shoes were popular to anticipate trends and changes within the footwear industry.● Increased turnover by 30% by building and nurturing customer relationships, processing special orders and conduction calls to various locations to find requested item.● Achieved ranking as top-selling Store Associate.