Christian Hook Email & Phone Number

United Kingdom

• Managing a team looking after eCommerce for UK’s leading provider of company cars and vans. Strategic and day-to-day management of a portfolio of brochureware sites (2) and functional portals (9), including iPhone/iPad.
• Liaising with IT and business stakeholders to prioritise project work, BAU work requests, and fix on fail issues. Building a close and collaborative relationship with dedicated development team in IT.
• End-to-end management of development projects: collate/review feedback, process improvement, document specifications, prioritisation and MoSoCoW rating, wireframes, UX, testing, training, comms, implementation and.
• Stakeholder management and communication to all levels/departments from Board to Customer Services.
• Presentations to customers and prospects for Account Managers and New Business. Tender support.
• Governance in line with LBG and customer requirements. Adherence to brand guidelines.

• Rollout and maintenance of the “Lex Interactive” fleet management portal.
• Key System Support for Sales, liaising with IT to prioritise Sales’ issues or Change Requests.
• Management of Process Improvement Measures for Sales departments. Production of reports and facilitation of meetings for sharing of best practice. Regular reporting to stakeholders.
• Management of all Sales data on Microsoft CRM.
• Management of the Lending Support Unit, a team of people responsible for writing credit papers on behalf of Sales.

• Numerous activities in integration of HSBC and Godfrey Davis company car fleets onto Lex systems.
• Project management of rollout of fleet management and driver quoting portals.
• Conversion of profit targets from one profitability measure to another for over 4,500 customers.
• Extensive mapping of “AS IS” and “TO BE” processes; facilitation of workshops.
• Liaising with stakeholders around both businesses to gather information and obtain sign-offs. Liaising with senior management and programme office.
• Project management of two data-related projects to verify data prior to migration onto Lex back-end database.

• Successful creation of a Research function within Lex covering: competitor and market research; vertical market segments; customer satisfaction; innovation; thought leadership papers; trends in company car ownership.
• Ongoing collation of data and research of vast range of leasing, finance and motor-related trade and consumer press, websites, conferences, etc. Customer satisfaction reporting and analysis.
• Presentations to Sales at quarterly conferences on key issues affecting the leasing industry, e.g. Duty of Care.
• Production of thought leadership pieces around innovation and trends in leasing/vehicle industry.

Manchester, United Kingdom

• Managed a wide range of client-specific international market research and strategic marketing projects identifying, assessing and prioritising the markets for apparel, household and technical textiles, using both.
• Proactively sought work from potential clients, including writing of proposals.

Msc, Management Studies

Bsc, Management & Marketing Of Textiles