Christian Ickes Email & Phone Number

Boulder County, Colorado, United States

Responsible for providing an effortless customer experience while managing existing service changes for a large base of customers. The Order Expert will facilitate move, add, change and upgrade requests from the sales team. They will also be responsible for assisting with ASR’s, disconnects, and other requests ad hoc requests related to Service Orders. In addition to these responsibilities, the Order Expert will work closely with product teams on renewals and trade-ins. Be one of the main point of contact to assist sales folks when troubleshooting errors within the system as they relate to service orders. In the event that Zayo purchases another fiber asset, the Order Expert team will also be called on to assist the Billing Integrations team with service entry and invoice verification prior to billing go-live.

Englewood, Colorado

Responsible for balancing and processing multiple client advertisement purchases across several regions within the US in order to reach the required demographic for the client’s individual needs. This includes the maintenance and quality control of all data processed through internal systems with the ultimate goal of optimizing inventory and revenue.-Process orders prior to scheduled air time by ensuring all client requirements are met and following up with individual campaign managers if an issue is found.-Perform Order-Reconciliations to determine the root cause for any advertisement that encountered any run time errors, restrictions, or did not air and escalate as needed to the correct liaison for further investigation.-Schedule orders for the upcoming day while providing the optimal region, network, and time slot to fit each client’s demographic requirements.

Providing logistics support for Northrop Grumman and Lockheed Martin under the SBIRS Program (Space-Based Infrared Systems) by managing, shipping, and organizing the Buckley AFB warehouse. -Moving equipment in and out of the Mission Control Station. -Shipping and transferring sensitive equipment to other sites (MCSB, Boulder) for installation, critical spares, or calibrations. -Re-organizing the warehouse with the addition of adding LMS Tags and making sure items were accurate and up to date for the SIBRS key performance indicators. -Consistent coordination with transport teams for inbound and outbound equipment.

Provide excellent customer service in finding and tailoring products to their wants to get what they needed with the information given by members.-Provide in-depth information and advice to members on electronics no matter the background.-Maintain that all electronics demo are functioning and show worthy.-Learning new products we receive from other companies to give the most accurate information.