Christian Klarner Bødkerholm Email & Phone Number

Roskilde, Sjælland, Danmark

The Service Strategy department is responsible for ensuring efficient and well-coordinated IT service deliveries to our customers, based on well-documented and data-driven processes.The Service Strategy departement is an essential part of JN Data in providing secure, stable and efficient IT operations, infrastructure and services to the financial sector. In collaboration with the customers, the solutions reach more than 40,000 employees in 200 banks and mortgage banks in Denmark and the Nordic countries.The department consists of 4 teams in Silkeborg and Roskilde, with responsibility for the following functions and/or processes:- Configuration Management- IT Asset Management- Hardware Asset Management - Service Delivery Management- Process Management- Document Management

Roskilde, Sjælland, Danmark

The IT Service Management department is responsible for efficient and well-coordinated IT service deliveries across the business, based on transparent and data-driven processes. The department is responsible for:- Change Management- Configuration Management- Capacity Management- Service Request Management- Release og Product Management- Document Management and - Process Management.

Roskilde, Region Hovedstaden, Danmark

Head of the Transition Management department. The department consists of five teams (27 employees and 5 Team Leads in two locations, Silkeborg and Roskilde): - Change Management- Capacity Management- Configuration Management- Continuity Management- Software Asset Management

Copenhagen

Head of the Proces & Performance Management department at Copenhagen Airports (CPH IT).Development, ownership and optimization of the airport's business and IT processes. The department supports both IT, the business and the customers with best-in-class IT service management, performance reporting and digitization.Founder and owner of Denmark's best and most comprehensive service management platform, CPH NOW (based on ServiceNow), used daily by the airport's 25000 B2B customers and partners

Copenhagen Area, Denmark

Head of the IT Services Section (CPH IT) at Copenhagen Airports. The section consists of three departments: IT Service Desk, IT Onsite Support and IT Service Management.IT Service Management:Headed the establishment of the ITSM department and the implementation of the essential parts of the ITIL framework from scratch whitin a two-year period. The ITSM department provides the ITIL framework to structure the activities and the interactions of our IT personnel with CPH IT’s customers, partners and vendors.The department consists of dedicated specialists with responsibility for the Incident Management, Problem Management, Identity & Access Management, Change Management, Service Level Management, Knowledge Management, Configuration Management, Service Request Management and Transition Management. Furthermore founder and owner of Denmark's most well-developed service management and self service platform: CPH NOW (based on ServiceNow), used daily by the airport's 25000 B2B customers and partners.IT Service Desk:CPH IT's single point of contact for customer and user contact. In addition to supporting the 2,400 employees in CPH, the department is the primary contact for IT requests from the approximately 25,000 B2B customers and partners who work in and around Copenhagen Airport.IT Onsite Support:The department supports and services the IT hardware. In addition to onsite support of PCs and related hardware, the department also supports the airport's vital check-in equipment in counters and at the gates, and automatic check-in kiosks used by more than 1/3 of the Airports 30 mill. travelers every year.

Copenhagen Area, Denmark

Manager of Business Support & IT Services at Copenhagen Airport. The department has three primary areas of focus and responsibility. First, support of Denmark's largest workplace with IT services (including IT Servicedesk). In addition, the department contributes to realizing the airport's digital strategy by building and maintaining a brand new self service portal (CPH NOW) to the approximately 25,000 B2B customers and partners. Furthermore the department is responsible for reporting and forecasting for CPH Airport Service.

Copenhagen Area, Denmark

CPH Customer Service is the single point of contact for all telephone and written customer communication to Copenhagen Airports. Led the complete turnaround of the airport's customer service department whitin af year, to a modern efficient unit. With a omnichannel strategy CPH Customer Service yearly service over 200,000 BtC and B2B customers by phone, e-mail, webform, in writing, via Facebook, Twitter, co-browsing and via a web based public knowledge base.That year more than 26 million people traveled to and from Copenhagen Airport. More than 80,000 passengers per day. 3 million customers parked, some ate, many shopped or forgot their belongings - and they were greeted by several of the 25,000 employees who work in and around the airport. The largest workplace in Denmark. CPH Customer Service is the single point of contact for both B2C and B2B travelers and customers in Copenhagen Airport.

Copenhagen Area, Denmark

• Management of optimization projects. • Change management (IT and business changes). • Knowledge Management strategy development. • Cross-organizational projects.

Virum, Region Hovedstaden, Danmark

Lead of the process management team - a staff function to the DONG Energy Customer Service Center.• Responsible for setting and meeting the KPI's of the team.• Strategic long-term planning of the team's activities with regard to the Customer Center's operation.• Cooperating partner concerning the various projects and tasks.• Determination of deadlines and prioritizing of tasks and projects.• Ensuring the achievement of objectives within the set deadlines.• Monthly reporting to management and relevant stakeholders on progress, deadlines and upcoming tasks.Highlevel description of responsibilities and tasks of the team:o Project and change management.o Process documentation and optimization.o Maintenance of the intranet and knowledge management solution.o Training new and existing employees. o eLearning production.o Administation of the Learning Management System.The team is a staff function to DONG Energy's call centers that handle customer inquiries from 1 million electricity and gas customers.

Virum, Region Hovedstaden, Danmark

Manager of the department Training & Process Management during maternity leave. The department is a staff function to DONG Energy's Customer Service, and consists of a Training team and a Process team. The department supports the business in everything from education, sales training to project management.

Board member / employee representativeof the Board of Directors - DONG Energy Sales & Distribution A/S

Virum, Region Hovedstaden, Danmark

Project management, process optimization, documentation of procedures, coaching, eLearnings, education, communications. Maintenance of the highly integrated intranet of the customer service department, including the knowledge management database.

Consultant for medium-sized Danish BtB and BtC enterprises mainly regarding online marketing.

Manager of a major nightclub with full responsibility for the operations, purchasing / inventory, personnel management (40 employees), advertising / marketing, strategic concept development and events.

Ipma Project Manager, Project Management

Implement Consultant Group

Student, 1. Årig Hh

HH

Student

Activities and Societies: Member of the School Board and Chairman of the Student Council.