Christian M. Kircher Email & Phone Number

Iowa City, Iowa Area

Typical work-related activities: • Create and/or modify application packages for automated deployment and install on workstations• Create and/or modify scripts, script wrappers, for application installs• Assist with creation of ACT’s application packaging and deployment processes• Assist with the deployment of packaged software; troubleshooting packaged application and deployment issues• Manage testing process for testing application packages• Work with IT and internal users to understand packaging requirements and dependencies• Troubleshoot and resolve application and package issues• Assist with automated deployments of packaged software• Research, analyze, and make recommendations for future packaging and deployment processes• Assist with desktop related projects (OS upgrades, deployments, patching, and hardware refreshes, etc.)• Ensure client security and currency (N-1 strategy)

Cedar Rapids, Ia

Capitalized on the opportunity to lead forward-thinking infrastructure application management specializing in application implementations and project leadership within desktop and server competencies to meet key goals.Business Analyst – Major Financial Institution – Projected July 2016 Completion• Drove project schedule for legacy Windows Server (Windows 2003 – WS2K3), including facilitating identification, assessment, and disposition and build assistance; application rationalization; and application compatibility. Led a focus on 879 servers in the U.S., Australia, Asia, UK, and Brazil.Project Lead – Application Repackaging for Windows 7 Migrations• Spearheaded results-focused project management and lead packager responsibilities while handling client strategy development and process implementation. Directed requirements gathering, AdminStudio implementation, process documentation, and troubleshooting of remediation activities.Project Lead – IE 11 Upgrade• Collaborated with client to determine best deployment options for appropriate packaging. Led analysis and remediation recommendations for incompatible web applications identified by LOB. Initiated processes and followed up with team and owners to locate correct compatibility scenarios.Client Assessment, Enhancement & Development ￨ Application Packaging Standards ￨ AdminStudio Implementation• Standardized processes for creating application packages for production deployment and ensured consistency. Conducted three-day training sessions with personnel once standards and processes were developed and approved. Provided hands-on training of packages used in key environments.Project Lead – Win 7 Migration• Created 100+ task sequences used to deploy multiple application installs for each LOB. Designed and developed standards and documentation to complete strict deadlines. Efficiently tested each task sequence from Portal prior to sending out for testing by LOB.

Software Packaging Analyst

f/k/a Iowa Health SystemUtilized broad scope of industry knowledge toward packaging and testing desktop and network software applications, including defining systems and end user requirements, formulating work plans for successful rollouts, and executing work plans, as well as documenting support requirements and training resourceful staff.Collaborated with business entities to understand products, practices, and business requirements related to MSI packages, and further identified goals, objectives, and procedures to design, develop, and deploy key packages.Optimized operations productivity by ensuring documentation was prepared and maintained for build processes.• Expertly used the System Plan to ensure acceptable levels of service to the user.• Co-established and prepared departmental goals, standards, procedures, and instructions.• Cost-effectively evaluated and developed tools to streamline MSI build and deployment processes.

Strategically steered on-call coverage for Small Systems nights and weekends and 24x7 coverage for projects.Exhibited comprehensive working knowledge of implemented software and servers, and created detailed support documentation for Small Systems projects defined as costing less than $100,000 to actively implement.Identified enterprise-wide application requirements and communicated solutions to management for implementation, and further worked with contracted application packaging department teams to ensure effective packaging and deployment of applications and conduct extensive pre-deployment testing of project solutions.• Delivered valuable training for IT staff on application packaging and development.• Optimized application functionality by collaborating with IT and end user communities.• Researched and developed new processes and procedures to standardize the IHS platform.• Recognized for job performance excellence with a promotion to Software Packaging Analyst.• Changed build process to WIN PE and managed efforts while recruiting staff to take over processes.• Implemented a locked down computer environment called SDI and transitioned to project management for mass deployment to allow users to function with least amount of privileges required.

Maximized bottom-line performance by aggressively supporting customers in problem resolutions to address complex issues, as well as providing daily support for system applications while using problem-tracking systems to review application elements and procedures used by IT staff and communicating changes to the administrator.Prepared and complied with voluntary accreditation per the healthcare organizations served, worked collaboratively with IT group members to ensure optimal application functionality, and provided key project status.Ensured Customer Support Center systems recovery via documentation, backups, and off-site information storage.• Continually assured compliance with federal, state, and local laws and regulations.• Optimized input delivery for system infrastructure hardware and software recommendations.• Communicated code-related outages as necessary (e.g. downtime, overhead paging, whiteboards).

Expertly mastered software product knowledge to assist clients in purchasing the best-suited computer training efforts for clients’ current and / or projected needs which was instrumental in growing bottom-line performance.• Profitably conducted business-to-business sales while continually meeting client needs.

Played a vital role in facilitating contract computer repair for Best Buy and Sears’ in-home warranty services, including promoting optimal customer service, repairs scheduling, parts return to vendors, and troubleshooting.• Successfully led Cisco Server on-site replacement and configuration initiatives.• Designed and built custom computers and provided on-call support for acquired clients.