As a hybrid ๐ฃ๐ฟ๐ผ๐ท๐ฒ๐ฐ๐ & ๐๐ต๐ฎ๐ป๐ด๐ฒ ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ, PMO or Implementation Director with a track record of leading complex technology projects, I am known as the go to Principal who ๐ฏ๐ฟ๐ถ๐ฑ๐ด๐ฒ๐ ๐๐ต๐ฒ ๐ด๐ฎ๐ฝ ๐ฏ๐ฒ๐๐๐ฒ๐ฒ๐ป ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐ฎ๐ป๐ฑ ๐๐ฒ๐ฐ๐ต๐ป๐ผ๐น๐ผ๐ด๐ ๐ฎ๐ป๐ฑ ๐บ๐ถ๐ป๐ถ๐บ๐ถ๐๐ฒ๐ ๐๐ต๐ฒ ๐ฑ๐ถ๐๐ฟ๐๐ฝ๐๐ถ๐ผ๐ป ๐๐ต๐ฎ๐ ๐๐ฒ๐ฐ๐ต๐ป๐ผ๐น๐ผ๐ด๐ ๐ฐ๐ต๐ฎ๐ป๐ด๐ฒ ๐ฐ๐ฎ๐๐๐ฒ๐. ๐ก๐ก๐กRecognized as ๐ต๐ถ๐ด๐ต๐น๐ ๐ฐ๐ผ๐น๐น๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ถ๐๐ฒ, ๐ผ๐ฟ๐ด๐ฎ๐ป๐ถ๐๐ฒ๐ฑ, ๐ฎ๐ป๐ฑ ๐ฐ๐๐ฟ๐ถ๐ผ๐๐ ๐๐ถ๐๐ต ๐ฎ๐ป ๐ฒ๐ป๐๐ฟ๐ฒ๐ฝ๐ฟ๐ฒ๐ป๐ฒ๐๐ฟ๐ถ๐ฎ๐น ๐๐ฝ๐ถ๐ฟ๐ถ๐t; I have led technology implementation & adoption projects across startups and large organizations driving down calls for support while increasing sales. A ๐ฅcatalyst๐ฅ for engaged educated associates who use digital platforms to s๐๐ผ๐น๐๐ฒ ๐ฏ๐๐๐ถ๐ป๐ฒ๐๐ ๐ฐ๐ต๐ฎ๐น๐น๐ฒ๐ป๐ด๐ฒ๐ ๐ฎ๐ป๐ฑ ๐ฑ๐ฟ๐ถ๐๐ฒ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฒ.๐๐ผ๐ฟ๐ฒ ๐ฆ๐๐ฟ๐ฒ๐ป๐ด๐๐ต๐: strategic thinking, program management, project management, process improvement, C-level client presentations, steering committee liaison, change management, and analytical thinking.๐๐ ๐ฃ๐๐๐ง:๐ Launched a digital adoption platform (DAP) for a new POS system. Created a web-based Help & Learning Center that hosts videos, Quick Reference Guides, and other helpful collateral serving ten of thousands of interactions monthly across 6,000 locations for approximately 40K associates. ๐ Creator of "๐ง๐ฒ๐ฐ๐ต๐๐ผ๐ป๐ป๐ฒ๐ฐ๐", a live monthly interactive program that scaled technology communication across a large organization. Helped reduce calls to Support, increased customer satisfaction from 33% to 94%, and contributed to a record sales year.๐ Led and managed technology communication assessment over 4 months. Implemented strategies utilizing the Prosci ADKAR change management framework to ensure people knew a technology change was coming, knew how to use it, and knew where to get help if needed.--๐๏ธGreat Practices Podcast Creator and Host โข The PMO Leader โ๏ธ The PMO Leader โข PMO Blog Writer๐ฐ LINKEDIN โข Prolific Article Contributor-- Open to New Connections | Check out the ๐๐ฒ๐ฎ๐๐๐ฟ๐ฒ๐ฑ ๐ฆ๐ฒ๐ฐ๐๐ถ๐ผ๐ป ๐ below ๐for articles about PMO Leadership, tips and tricks for productivity in business and Great Practices Podcast Releases!
Listed skills include Sdlc, Pmp, Program Management, Project Management, and 45 others.
