Technology User Adoption Director
CurrentSpearheads 8-12 technology initiatives monthly in service of ๐ฑ๐ฟ๐ถ๐๐ถ๐ป๐ด ๐๐ฎ๐น๐ฒ๐, ๐ถ๐ป๐ฐ๐ฟ๐ฒ๐ฎ๐๐ถ๐ป๐ด ๐ฑ๐ถ๐ด๐ถ๐๐ฎ๐น ๐น๐ฒ๐ฎ๐ฟ๐ป๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐ฝ๐น๐ฎ๐๐ณ๐ผ๐ฟ๐บ ๐ฎ๐ฑ๐ผ๐ฝ๐๐ถ๐ผ๐ป, ๐ฑ๐ฒ๐ฐ๐ฟ๐ฒ๐ฎ๐๐ถ๐ป๐ด ๐ฐ๐ฎ๐น๐น๐ ๐๐ผ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐, ๐ถ๐บ๐ฝ๐ฟ๐ผ๐๐ถ๐ป๐ด ๐ฐ๐ต๐ฎ๐ป๐ด๐ฒ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐, ๐ฎ๐๐๐ฒ๐๐๐บ๐ฒ๐ป๐, ๐ฎ๐ป๐ฑ ๐ฒ๐ ๐ฒ๐ฐ๐๐๐ถ๐ผ๐ป.Lead a team of 10 change managers, technical writers, and implementation managers which ensure field leadership and independent owners across 6,000 locations nationwide are effectively supported regarding technology enhancements by leading events, providing training tools, and learning technology platforms which ๐ถ๐บ๐ฝ๐ฟ๐ผ๐๐ฒ ๐ฐ๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป, ๐๐๐ฒ๐ฟ ๐ฎ๐ฑ๐ผ๐ฝ๐๐ถ๐ผ๐ป, ๐ฎ๐ป๐ฑ ๐๐ฎ๐๐ฒ ๐๐ถ๐บ๐ฒ ๐ณ๐ผ๐ฟ ๐๐๐ผ๐ฟ๐ฒ ๐น๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ๐๐ต๐ถ๐ฝ. โค Reduced calls to IT support by launching TechConnect, a live monthly technology update, which streamlined communications with field leadership and store owners while increasing digital adoption by utilizing Help & Learning systems which accelerated technology enhancements and engagement.