I would like to introduce myself by highlighting an excursus of transversal skills that in about 30 years have seen me interact and work with organizational and managerial functions in various fields, from the Italian Army and Special Police Forces ( SMIPAR of Pisa, Military Parachuting School, where I obtained various Military specializations and provided Special Civil Protection Services and Peace Missions), to the role of F&B manager for various locations and hotels, up to covering the role ofTour & team leader, Event Manager at event and advertising agencies, up to my current role of Incident Manager.The details of my personality that have allowed me to grow in the roles I hold are total passion for proactivity, multitasking character, resourcefulness, responsibility, availability, strong sense of duty, desire for new challenges always oriented towards results, excellent attitude to customer service customer customer customer, the dedication to teamwork and the attitude of a team player, the motivation, passion and inspiration that I transmit to the team I work with every day to better face each challenge and achieve total customer satisfaction customer.Furthermore, my attention to the customer, to his needs, my soft skills, technical skills and total passion for management, can certainly be useful for this role.I also created and maintained service relationships for clients and for my management, promoting corrective actions, to improve business dynamics. Responsible for relations with customers, suppliers, Stakeholders and personnel management, I have achieved satisfactory results and objectives, thanks to my strong aptitude for problem solving and my empathic and concrete personality in guaranteeing a quality service.My profile, which remains enterprising in facing new challenges, is completed by a natural adaptation to any type of context or work and organizational situation.I have an excellent knowledge of written and spoken English acquired during my public courses and the years spent in contact with customers, stakeholders and various suppliers, and as a native speaker, knowledge of the Italian language.- Italian mother-tongue- English language C1- Polish language course in progress- Multicultural and psychological studies- very positive and flexible-Love of cinema, theatre, art exhibitions and a great passion for hiking, traveling and extreme sports.In the hope that this brief introduction has piqued your interest, please don't hesitate to call or emailing me using the contacts included in my CV in attachment.