Christian Marco De Nuccio Email & Phone Number

Warsaw, Pl

Varsavia, Masovia, Polonia

- Management and analysis of major, critical and serious incidents for the UK market.- Logging, categorization, prioritization, assignement, Task creation and management, SLA management and escalation, resolution and incident closure.- Incident analysis through the ticketing system and Root causes analysis of new and complex incidents reported by the Service Desk and Customers.- Set up and lead regular calls with the stakeholder to identify improvements and implement solutions.- Daily meetings, presentation and explanation of the analysis in the reports and daily trends identified, support for our Customers, Suppliers, Engineers and all external service providers.- Customers and Suppliers management skills and maintain relationships.- Monitoring reoccurring incidents and trends, discovering and preventing potential market-wide problems.- Minimize the negative impact and respond to incidents when they occur taking any necessary steps to restore service and return the business to normal operations as quickly as possible. - Daily Team management, coaching, supervision, inspiring and leading the team, to create and maintain satisfaction and an obsession with the customer and their needs. - Establish priorities and assign them to the Team members to meet the KPIs, tracking and quality control of open and assigned tickets.- Assessments of the Team members, motivation and promotion of the Team and development of the peculiarities of each Team member to create and align the knowledge and performace of the Team.- Management of Card Payment and Network issues.- Responsible to improve the escalation matrix.

Varsavia, Masovia, Polonia

Managed the team in order to reach the goals set Work within the IT Service Management to optimize the quality of services and processes.Cooperate with upper levels of technical support and field service engineersCheck and analysis of tickets' qualityCoordinate and Manage relationships and support with the staff that provide HW-SW network problem solutionIn-depth troubleshooting of hardware and software issues by using remote IT tools Managing internal and customer escalation. Provided training and coaching to the junior agents.

Varsavia, Masovia, Polonia

-Email / phone correspondence with customers, working with ticketing system -Managed the team in order to reach the goals set -Work within the IT Service Management to optimize the quality of services and processes.-Cooperate with upper levels of technical support and field service engineers-Check and analysis of tickets' quality-Coordinate and Manage relationships and support with the staff that provide HW-SW network problem solution-In-depth troubleshooting of hardware and software issues by using remote IT tools -Managing internal and customer escalation. -Provided training and coaching to the junior agents.

Milano, Italia

Leadership of the groupDevelopment & implementation of brand and marketing strategy.Client Management, managing the process of budgeting and revenue maximization.Management and recruitment of new employees in collaboration with the Artistic Director.Organizing events and shows for advertising with different companies, hotels, restaurants and Clubs.

Milano, Italia

Food & Beverage Manager of the Dsquared2 Champagnerie and Restaurantshow-room Dsquared2, V. P.Verri N°4 MilanoManagement employee schedulingOrganizing events in Management and personal recruitmentCooperation with the ManagementCustomer servicesmanaging the process of budgeting and revenue maximization,responsible for improving quality and customer services

Milano, Italia

Tour leader for the group Pernod-Ricard, on the North-East and Central Italy.Responsible of advertising and eventsOrganizing events in collaboration with different Brand of the Group.Client Management,responsible for improving quality and customer serviceHuman resource management, Employees Insurance managementResponsible of the economic resource of team

Specialization For Revenue Manager And Marketing, Specialization For “Revenue Manager And Marketing ”

Revenue manager and work with GDS system Implement revenue management operations, procedures and best practices Client Management.

High School Diploma, Classics And Classical Languages, Literatures, And Linguistics

Activities and Societies: Italian, Latin, English, History, Mathematics, Science, Chemistry, Biology, Astronomy, Geology, Drawing.

Scientific Diploma, Scientific High School