* Effectively managed the daily operations and administrative oversight for a highly demanding clinic that provided occupational services, ambulatory care, and primary care to meet organizational objectives.* Directed operations for a diverse team of 10 physicians, 1 dentist, 2 physician assistants, 2 nurses with 25 direct reports for a patient population of over 14,410 civil service employees and 700 sailors. * Increased new patient enrollments by 18 percent by realigning patient Unit Identification Code (UIC), which enhanced clinic productivity and increased network access to care by 3 percent.* Coached 2 medical home teams through Joint Commission on Accreditation of Healthcare Organizations inspections, NCQA recertification, and Bureau of Medicine and Surgery Survey, which resulted in receiving zero discrepancies. * Managed clinic staff relations by authoring over 65 annual performance appraisals and awards, daily huddles, staff manning, and staff satisfaction to ensure staff were rewarded for their contributions towards organizational success.* Addressed all human resource concerns and patient complaints requiring management intervention. * Collaborated and supervised the clinic maintenance and annual supply budget of $550k to ensure effective use of resources and identifying the need for additional work site requirements.* Reviewed, updated, and maintained policies and authored standard operating procedures in accordance with regulations and guidelines.

* Senior Independent Duty Corpsman (IDC) Program Manager for the Navy’s largest program on the East Coast.* Developed database tracker to monitor credentials and reapplication, to mitigate no delay in continuity of care.* Developed and distributed monthly reports to leadership and was the Subject Matter Expert to address concerns or issues to senior leadership.* Established relationships with physicians assigned to all local military facilities, in order to recruit potential physician supervisors for Independent Duty Corpsman.* Tracked and maintained the professional development of 36 IDCs and mentoring 31 physician supervisors, ensuring guidelines are met per Navy instruction and received zero discrepancies on Medical Inspector General inspection.* Orchestrated monthly leadership meetings with clinic directors to communicate current clinic readiness and long-range planning for providers that deploy.* Standardized the training and certification process to accurately capture data, which resulted in 98% of healthcare providers being able to deploy.

* Effectively managed 109 personnel in the daily operations of the Navy’s largest Dental Clinic and ensured all Navy vessels deployed with 95 percent or above readiness. * Supervised personnel and managed resources in the daily completion of all administrative tasks and reporting requirements. * Fostered professional development through formal training, counseling, and mentorship to ensure staff achieved maximum success in the pursuit of their goals.* Enhanced employee morale by fostering an environment that promotes teamwork and celebrates diversity.* Ensured staff completed required annual & department training and assisted providers with maintaining their continued education requirements.* Orchestrated weekly department meetings with clinic director and department heads to maintain communication and address department concerns with staff, schedules, and readiness.* Ensured full compliance with Joint Commission requirements by conducting quarterly internal compliance inspections.* Enhanced productivity by 25 percent by championing and coordinating same-day dental exams and hygiene appointments.

* As the manager of the Staff Education & Training department, led a team that oversaw the training records for 605 staff personnel and ensured every member were compliant with training requirements. * Provided clinic education to staff personnel to ensure departments were following clinic policy.* Supervised all initial indoctrination training for all new personnel and ensured each new staff member received their department specific training.* Monitored the trends and developed improvement initiatives of Healthcare Effectiveness Data and Information Set (HEDIS) to establish program improvement and maintain continuity of care.* Assisted medical and dental providers with their credentials and ensured all new providers had the required documentation to enhance a timely transition to patient care.* Ensured thorough and accurate documentation for all orientation, educational and training components all staff member file.* Assisted staff members with deployment and travel requirements.* Developed and maintained a training database that reduced staff training deficiencies, which increased professional development from 45% to 98% for all staff members.