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Christian Martin Gisbert is listed as Process Mining Lead | CoE Lead | Celonis Process Mining at IAG GBS, a company with 210 employees, based in Cracow Metropolitan Area, Poland, Poland. AeroLeads shows a matched LinkedIn profile for Christian Martin Gisbert.
Christian Martin Gisbert previously worked as Process Mining Lead at Iag Gbs and OtC Team Leader at Iag Gbs. Christian Martin Gisbert holds Bachelor'S Degree, Psychology from Universitat De València.
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Professional with over 8 years experience within OtC process (end to end). Currently managing a team of 12 FTEs based in Krakow (direct reports) + 15 FTEs from our BPO provider (indirect reports).Besides the business as usual activities, I have experience in different kind of transitions (bringing processes from abroad to Poland, migrating from one BPO provider to another provider in India, moving from Oracle to SAP). I have also successfully contributed to implement a range of improvements and process changes into our processes cooperating with external companies such as Celonis for data mining or UiPath for robotics and task mining.
Listed skills include Sap Netweaver, Teamwork, Account Management, Microsoft Office, and 26 others.
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A career timeline built from the work history available for this profile.
Cracow, Małopolskie, Poland
- Translate business priorities into Process Mining use cases, focusing on business impact and continuous value realization.- Collaborate with business process owners and various end users to understand their goals, objectives, and requirements to translate them into Process Mining requirements and use cases.- Lead business value workshops and use Process.
Cracovia, Pequeña Polonia, Polonia
Managing a team of 12 FTEs based in Krakow and responsible as well for the delivery (SLAs and KPIs) from our BPO service provider (15 FTEs).Wide range of activities within my team which includes:- Standard OTC processes such as billing, cash collection, cash application, reporting (debt, unapplied cash among other reports), dispute management.- GL account.
Kraków Y Alrededores, Polonia
- Ensuring BPO Team perform tasks according to KPI and SLA.- Directly reporting to management.- Carry out day to day collection processes within area of responsability, ensuring effective collection of funds to contracted terms.- Resolve day to day invoicing process queries and operational issues from the BPO and customers, escalating as needed to ensure.
Kraków Y Alrededores, Polonia
- Team lead back up- SAP, Microsoft AX Dynamics, AR Collect- OTC process- Cash collection, Reporting, escalations to management and preparation of documentation for weekly calls with top management- Reducing DSO- Working closely with Continuous Improvement Team to implement improvements in the project- Accounts management- Ensure that transactions are.
London, Reino Unido
- Transition on Client's site in London, United Kingdom.- Taking over O2C process from new client.- Preparing and writing down DTP's.- Training in Client's ERP tools (Microsoft AX, IBM AR Collect)- Knowledge cascading to the new joiners in Krakow
Kraków Y Alrededores, Polonia
Volunteer of Erasmus Student Network helping Erasmus students to feel home being far away from their home.- Organizing cultural events and trips to different Spanish cities.- Recruiting: publishing offers, receiving applications and conducting selection process to new members- Keeping updated social media- Website management
Giving speaches at high schools.Teaching teenagers how to use properly new technologies.Showing students risks of internet and how to prevent them.
Other employees you can reach at iaggbs.com. View company contacts for 210 employees →
Maciej Sala
Colleague at Iag Gbs
Rzeszow Metropolitan Area, Poland
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MT
Monika Twardowska
Colleague at Iag Gbs
Cracow, Małopolskie, Poland, Poland
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AO
Anne Oram
Colleague at Iag Gbs
Surbiton, England, United Kingdom, United Kingdom
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KM
Katarzyna Maślanka
Colleague at Iag Gbs
Madrid, Community Of Madrid, Spain, Spain
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MT
Monika Tańcula
Colleague at Iag Gbs
Cracow, Małopolskie, Poland, Poland
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AM
Aleksandra Mikołajczyk
Colleague at Iag Gbs
Cracow, Małopolskie, Poland, Poland
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MW
Martyna Wójciak
Colleague at Iag Gbs
Poland, Poland
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MS
Miroslav S.
Colleague at Iag Gbs
Slough, England, United Kingdom, United Kingdom
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TS
Tomasz Stefanowicz
Colleague at Iag Gbs
Cracow, Małopolskie, Poland, Poland
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AB
Arantxa Bregel
Colleague at Iag Gbs
Madrid, Community Of Madrid, Spain, Spain
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Activities and Societies: Basketball team - 4 years.
Activities and Societies: Basketball team
Quick answers generated from the profile data available on this page.
Christian Martin Gisbert works for IAG GBS.
Christian Martin Gisbert is listed as Process Mining Lead | CoE Lead | Celonis Process Mining at IAG GBS.
Christian Martin Gisbert is based in Cracow Metropolitan Area, Poland, Poland while working with IAG GBS.
Christian Martin Gisbert has worked for Iag Gbs, Ibm Bto Business Consulting Services Sp. Z O.O. / Kuoni, Ibm Bto Business Consulting Services Sp. Z O.O. / Xerox Europe, Erasmus Student Network Aisbl, and Ayuntamiento De Valencia.
Christian Martin Gisbert's colleagues at IAG GBS include Maciej Sala, Monika Twardowska, Anne Oram, Katarzyna Maślanka, and Monika Tańcula.
You can use AeroLeads to view verified contact signals for Christian Martin Gisbert at IAG GBS, including work email, phone, and LinkedIn data when available.
Christian Martin Gisbert holds Bachelor'S Degree, Psychology from Universitat De València.
Christian Martin Gisbert is listed with skills including Sap Netweaver, Teamwork, Account Management, Microsoft Office, English, Public Speaking, Customer Service, and Google Apps.
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