Christian Meredith Email & Phone Number

Canada

Barrie, Ontario, Ca

Leading the direction of the Customer Solutions Team; supporting Grills, Hearth & HVAC.- Navigation towards digital fluency- ERP Implementation Team

Barrie, Ontario, Ca

Customer Experience Analytics- Creation of value through CES, CSAT, FCR, NPS- Creation of systems and tools to support CES, CSAT, FCR, NPS- Warranty costing- Development of Tools and Processes to support the CX vision

Barrie, Ontario, Ca

I produce expert, high-level and detailed quantitative and qualitative BI reporting using Power BI, Salesforce, Sisense, Crystal Reports and Excel using SQL, VBA, Regular Expressions and Macros to support the business decisions of the Company. I have recently completed by Ranger Rank - in the #trailblazer #salesforce and it felt GREAT!Since joining I've created a Performance Management Dashboard leveraging Power BI, Excel & Salesforce to illustrate the metrics of core teams to better serve our Customers. Revamping historical reporting, into new and exciting formats and BI techniques to extract the data. This has helped my Leadership Team with improved decision making and forecasting.• Through automation, I daily create automated & detailed dynamic dashboard style reporting for drill-down and data mining. This has been realized through measuring product/brand performance against the cost of warrantied goods. I leverage the Salesforce platform to improve our Data Collection Quality Scores, through gamification of the cases. A scoring system assigned to the case content creates real time value for the Agent in identifying whats missing from their Case. Non punitive and FUN.• I analyze statistics (data mine) to support application development, identify trends and streamline efficiencies within the department and organization. This has been reflected through my weekly Senior Leadership Snapshot which highlights growth, revenue, returns and product development• I participate in the definition of business requirements supporting Lean Sigma 6 to enhance current products and tools in an manufacturing environment - acting as a focal point for data collection and analysis to help improve reducing shipping damage by 20%• I create, update and maintain various documents and reports aimed at improving business analysis and revenue targets• Proactively analyze business processes to determine efficiencies and make recommendations to implement and affect change

Morrisville, Nc, Us

- Salesforce CRM Data management, analysis and manipulation which included delivering interpretive advice related to data and statistics, and key performance indicators – including explanations on trends, variances, anomalies, and other areas of interest in weekly performance meetings.- Project team and SME for overall salesforce administration, case testing and member for data transition from Legacy data warehouses to Strategic resource- Assist/lead daily Sales Cadence process by interviewing Sales Managers and measuring their forecast against targets- Executive Dashboard creation using Salesforce.com for business metrics and business Key Performance Indicators- Established & tracked $100K sales contest for Solution Selling initiatives via salesforce- Created Business Management System for Sales utilizing salesforce, Excel and Hyperion Interactive Reporting Studio/Brio & SQL- Created test cases, training and support roles for new user adoption of salesforce.com- Apply principles of adult learning to deliver training and communication to business users- Complied data and prepared presentations for executive weekly operation reviews in order to review key business performance metrics, identify potential issues, assist with coaching opportunities, and drive operational performance and business growth.- Identified as Technology Subject Matter Expert to ensure corporate technology standards are met and maintained. Develop policies and procedures to support systems and process mapping recommending process improvements where needed.- Advanced demonstration of presentation techniques that demonstrate problem solving skills showing trending, anomalies and statistical functions through seminars, lunch and learns and deep dives at the request of management.- Advanced application of statistical functions, data analysis techniques using logical functions such as sumif/lookup, nested statements and pivot tables.

Armonk, New York, Ny, Us

• VP level North America support along with Director and Region Managers. Optimized the effectiveness of x86 Server business through the development, implementation and maintenance of sales functions involving systems and processes.• Assist/lead daily Sales Cadence process by interviewing Sales Managers and measuring their forecast against targets• Developed custom reports that facilitated day-to-day activities and support strategic and corporate objectives• Streamlined business workflows and enhanced sales productivity though the optimization of sales tools, including CRM (Siebel, Salesforce.com) and education• Executive level presentation of weekly sales results against cadence and targets• Participated in quota setting, territory alignment and organization strategies for assigned goals Salesforce CRM Data Analysis & Reporting• System Administration for managing performance data • Support and Training in various tools and processes and related Technology Subject Matter Expert• Advanced skills in Excel, statistical, logical, CRM, demonstrations, tools and development• Technology focused with desire to be ahead of the curve• Developing analytical and insightful recommendations to meet deliverable targets and complete project tasks within budget and to customer satisfaction • Operational Planning and Process Improvement• Building positive client and peer relationships by developing an understanding of customer's business and project scope• Data Mining and Technical Business Intelligence Skills• Project & Program Management, Scorecards, Dashboards and Metrics• Risk Management, Process Mapping, Quality & Performance Metrics• Team Leadership, Coaching, extensive experience working with Senior Management• Developing and leading training programs related to Operational processes

Armonk, New York, Ny, Us

People Manager (2005 – 2010) Integrated Marketing Communications Sponsored• Provided HR direction for up to 45 employees supporting CRM Siebel Opportunity Management for all IBM Sellers and Marketing to assist in maintaining pipeline health and forecasting accuracy while improving sales face time by 15%• Achieved budgeted expense and resource plans for team – including consolidation and streamlining of roles during HC reductions and automation of daily tasks. Managed $3.2M funded operating budget by conductive FTE analysis and sponsored environment• Demonstrate proactive leadership in team performance and attitude; mentored new hires and teammates to improve their skills and effectiveness and maintain low attrition rate. Recognized as a change-management leader as evidenced by the following:• Earned the 2010 Directors Award of Excellence for identifying roadmap gaps and streamlining Sales Cadence process into a Business Review format. Developed Inside/Outside structures comprised of 80+ roles, realigned 6+ sales territories, leveraged a $3.2M budget levels in the sales organization in a 12-month period• Promoted to First Line Manager in 2005 with successful key role in the integration of the x86 Direct Sales channel in 2005.

Armonk, New York, Ny, Us

• Provided Day to Day guidance to 3 Team Leads within a North American Sales programs (EPP, OMS, IBM Call, IBM4YOU)• Developed internal training programs focused multi-pronged employee engagement and on-boarding initiatives that decreased employee turnover by 25% within Customer Service, Complaints, Customer Care & EPP Sales• Working with IBM Partners to understand business models and leveraging their expertise to help them build compelling solutions. Played a key role on the development of ibm.com which saw the birth of the Call Center Industry and subsequent spinoffs across the organization• Provided day to day leadership guidance and expertise to Team Leads, Reps and staff regarding process practices, policy interpretation and problem resolutionWorld Class Contact Centre and methodologies, ACD Technology and Avaya, Lucent Phone Systems• Interacted with HR, Kelly Services towards the hiring of staff, resulting in hiring approvals and onboarding for 100+ individuals- System X Team Lead - Pricing

Bachelor Of Business Administration (B.B.A.), Statistics

Accounting And Finance