Eric Boland Email & Phone Number

Amarillo, TX, US

• Oversee day-to-day administration of CRM database, including data hygiene, user administration, etc.
• Data file development in support of direct marketing, incremental files to vendors, adhoc analysis, etc.
• Online giving processing and administration.
• Effectively manage all aspects of CRM administration, including all peripheral platforms, plugins, API’s,
• Proactively maintain and cultivate numerous IT, technical support, and vendor partnerships.
• Specialist concerning all aspects of the electronic donor remittance posting to CRM, including online giving.

Portland, Oregon, US

• Skills set: Python, Django, C#,.NET, HTML, CSS, JavaScript, SQL, Azure DevOps, Agile, ScrumC# Project (12/06/21-12/17/21)
• Contributed to enhancing a CMS for a theater acting company. The application managed data for theater production, cast members, and other information.
• Product outcome was geared towards non-technical users, therefore the project emphasized a user-friendly interface.
• Application was based on MVC principles and CRUD functionality.Python Project (09/20/21-10/03/21)
• Created a web application that allowed for users to read and write reviews on inline speed skates using Python and Django.
• Incorporated a RESTful API that connected with a server.

Amarillo, TX, US

• Official Fundraising and Development Leadership Team member for approximately 1.5 years.
• Project team member for extended SWOT analysis project that extended beyond only the scope of the fundraising and development impact for our organization. In my view, aside from promoting efficiency, this project.
• Project manager of a project for migration of the organization donor CRM from Blackbaud© The Raiser's Edge 7 Enterprise Edition© (desktop) to Raiser's Edge NXT© (cloud-based), including research and discovery.
• Project lead for conversion of organization online giving platform from Blackbaud© NetSolutions© to Blackbaud© Luminate Online©.
• Managed one direct report analyst for approximately 8 months.
• Budget administration for Database Administration.

Amarillo, TX, US

• Daily electronic processing of donor remittance received via direct mail and online giving platforms.
• Composition and maintenance of direct marketing and user standard operating procedures (SOP's).
• CRM data hygiene via both data entry and global change processing (i.e., add, change, delete, etc.).
• Development of periodic data files and reporting in support of fundraising and development business activities, including for the call center, incremental data files to vendors, internal reporting, etc.
• Periodic user change audit.

US

• Consultant to company quality assurance database programming team concerning database enhancements.
• SPOC on behalf of Amarillo and San Antonio, TX personal lines property & casualty insurance service centers.

US

• Supported Quality and Training Manager and 18 Quality Assurance and Training professionals in role commensurate with that of Sr. Administrative Assistant, including management of training schedule, communications.
• Special functions included assisting with prospective candidate panel interviews, serving as manager surrogate, assisting with team mid-year and end-of-year performance review administration, etc.
• Scribe for weekly Amarillo Service Center Senior Leadership Team Strategy meetings. Role provided me unique perspective relating to Leadership decision-making processes covering a variety of critical issues, such as.

• Developed comparative small group (25 employees or fewer) health, life, and supplemental insurance proposals.
• Retained over $350,000 (annual) in small group health insurance business for a book of business of only 12-15 policies.
• Coordinated all aspects of the small group insurance renewal process for all existing accounts, including correspondence, obtaining rate quotes, comparative analysis, proposal development and delivery, and employee.

US

• Evaluated agent performance relating to phone etiquette, system navigation, product knowledge, selling skills, and overall call handling in accordance with quality technical and soft skill guidelines.
• Consistently maintained between 2% to 3% peer calibration.
• Coordinated scheduling, facilitation, and attendance to multi-regional calibration meetings.
• Diplomatically administered call center associate dispute resolution process.
• Consulted management relating process/workflow improvement.

US

• Supported Training Manager and 6 Training professionals in preparation and planning of all training classes. Responsibilities included serving as a liaison between training and other internal/external departments and.

US

• Internet team lead.
• Sole project lead for a project to replicate the Nationwide Insurance internet unit for a pilot project partnership between Nationwide Insurance© and Discover Card Services©.
• Sole software tester on behalf of Nationwide Insurance for a small project for implementation of enhancements to Nationwide Insurance Insweb© vendor online insurance quote system.
• Responsibilities included data processing, facilitation of team meetings, regular information and technical training support to peers, and special projects.

US

• Auto sales customer service representative.
• Duties included receipt of inbound sales calls, development of automobile insurance quotes, binding of coverage, and trailing document follow-up procedures.

• Coordinated residential and large commercial paint/drywall finishing subcontracting jobs on behalf of owner.
• Lead on numerous on-site paint and drywall subcontracting remodeling projects for Albertson's Grocers as sub-contractor under Pioneer General Contractors of Amarillo, TX in the states of TX, NM, OK, and CO.
• Coordinated residential and commercial job schedules in partnership with owner.
• Projects consistently completed on-time per contract stipulations >=95%.

- Greeted patients and directs to exam room for physician or audiologist visit. - Administer and document and document blood pressure. - Assisted physician with medical procedures. - After visit, direct patients to checkout. - Responsible for cleaning and maintenance of instruments, equipment, and exam room. - General administrative office duties.

Full-Stack Software Developer Program, Computer Software Engineering

Business Administration And Management, General

High School Diploma